Question 1

Where is your factory located?

Accepted Answer

Our factory is located in Chongwu Town, Huian County, Quanzhou City, Fujian, China, near Xiamen city. It takes about 1.5 hours by car from Xiamen International Airport to our factory.

Question 2

Can you provide your e-catalogue?

Accepted Answer

Sure. We have an e-catalogue including most pictures of our products. If you are interested, we can send it to you for selection.

Question 3

What material do you use and how do you make your products?

Accepted Answer

All products are made from natural stone, marble, or granite. We combine finest hand carving with advanced machine work. Our sculptures and carvings are 100% hand carved from natural solid stone.

Question 4

What are the available colors?

Accepted Answer

Stone products have many natural colors for selection. Please email us for details.

Question 5

What are the dimensions?

Accepted Answer

Dimensions can be customized. We can make the products according to the dimensions you prefer.

Question 6

Do you provide customized service?

Accepted Answer

Sure. We carve stone out of your drawings and pictures with fine craftsmanship.

Question 7

Can I see how the products are produced?

Accepted Answer

No problem. We will keep you posted with production photos. We will not pack the products until we get your approval on the final products. You are also warmly welcome to visit our factory to check quality before shipping.

Question 8

What about the package?

Accepted Answer

The carved stone is packed in strong seaworthy wooden crates with fumigation. Each stone is well protected.

Question 9

How many can be loaded in one container?

Accepted Answer

Generally, one container can load approximately 16-25MT depending on the items. The weight is estimated when you are quoted.

Question 10

What is your lead time?

Accepted Answer

Normally, one container order needs about 21 days. Please email us to get our answer.

Question 11

Do you provide drawings?

Accepted Answer

Yes, we do. We will provide the drawings to you once the order is confirmed.

Question 12

What is your price terms?

Accepted Answer

Usually, we quote based on FOB Xiamen, China, but we also accept CFR or CIF terms.

Question 13

What is your warranty policy?

Accepted Answer

We guarantee that all carved stone items are of merchantable quality and will be replaced if defective or broken. The client should inform us within 7 days of delivery. We use strong wooden crates for outside packing and will buy 'all risks' insurance as per your requirement. If damage occurs due to packing faults, our company takes responsibility. If goods are broken but packing is okay, it is our responsibility. If both packing and goods are broken, it is the logistic company's responsibility.

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