Question 1

Where is your factory located?

Accepted Answer

Our factory is located in Chongwu Town, Huian County, Quanzhou City, Fujian, China. It is near Xiamen city. You can visit us from your country to Xiamen International Airport. It takes about 1.5 hours by car from the airport to our factory.

Question 2

Can you provide your e-catalogue?

Accepted Answer

Sure. We have an e-catalogue including most pictures of our products. If you are interested in our products, we are able to send you our catalogue for your selection.

Question 3

What material is used and how are products made?

Accepted Answer

All products are made from natural stone, marble, or granite. We combine the finest hand carving with advanced machine work. Our sculptures and carvings are 100% hand-carved from natural solid stone.

Question 4

What colors are available?

Accepted Answer

Stone products have a lot of colors for selection, and they are all natural colors. Please email us for details.

Question 5

What are the available dimensions?

Accepted Answer

Dimensions can be customized. We can make the products according to the dimensions you prefer.

Question 6

Do you provide customized service?

Accepted Answer

Sure. We carve stone out of your drawings and pictures with fine craftsmanship.

Question 7

Can I see how the products are produced?

Accepted Answer

No problem. We will keep you posted with production photos. We will not pack the products until we get your approval on the final products. We also welcome your visiting to our factory to check the quality before shipping.

Question 8

What is the package like?

Accepted Answer

The carved stone is packed in strong seaworthy wooden crates with fumigation. Each stone is well protected.

Question 9

How many can be loaded in one container?

Accepted Answer

Generally, one container can load approximately 16-25MT depending on the items. The weight is estimated when you are quoted.

Question 10

What is your lead time?

Accepted Answer

Normally, one container order needs about 21 days. Please email us to get our answer.

Question 11

Do you provide drawings?

Accepted Answer

Yes, we do. We will provide the drawings to you once the order is confirmed.

Question 12

What are your price terms?

Accepted Answer

Usually, we quote based on FOB Xiamen, China, but we also accept CFR or CIF terms.

Question 13

What is your warranty policy?

Accepted Answer

We guarantee that all carved stone items are of merchantable quality and will be replaced if defective or broken. The client should inform us within 7 days of delivery. We use strong wooden crates for outside packing and will buy 'all risks' insurance as per your requirement. If damage happens, you can refer to the insurance company to claim. If the damage occurred due to the fault of packing, our company will take responsibility. If the packing is okay but goods are broken, it is our responsibi

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