Question 1

Where is your factory located?

Accepted Answer

Our factory is located in Chongwu Town, Huian County, Quanzhou City, Fujian, China, near Xiamen city. It takes about 1.5 hours by car from Xiamen International Airport.

Question 2

Can you provide your e-catalogue?

Accepted Answer

Yes, we have an e-catalogue including most pictures of our products. We can send it to you for selection if you are interested.

Question 3

What materials do you use and how do you make your products?

Accepted Answer

We use all natural stone, marble, and granite. Our sculptures and carvings are 100% hand carved from natural solid stone combined with advanced machine work.

Question 4

What are the available colors?

Accepted Answer

Stone products have many natural colors for selection. Please email us for details.

Question 5

How about the dimensions?

Accepted Answer

Dimensions can be customized. We can make the products according to your preferred dimensions.

Question 6

Do you provide customized service?

Accepted Answer

Yes, we carve stone out of your drawings and pictures with fine craftsmanship.

Question 7

Can I see how the products are produced?

Accepted Answer

Yes, we will keep you posted with production photos. We will not pack the products until you approve the final products. You are also welcome to visit our factory.

Question 8

What about the package?

Accepted Answer

The carved stone is packed in strong seaworthy wooden crates with fumigation. Each stone is well protected.

Question 9

How many can be loaded in one container?

Accepted Answer

Generally, one container can load approximately 16-25MT depending on the items. The weight is estimated when you are quoted.

Question 10

What is your lead time?

Accepted Answer

Normally, one container order needs about 21 days. Please email us to get the specific answer.

Question 11

What are your acceptable payment terms?

Accepted Answer

We accept T/T (30% deposit before production, 70% after receiving copy of bill of lading) and Irrevocable L/C at sight.

Question 12

Do you provide drawings?

Accepted Answer

Yes, we provide drawings to you once the order is confirmed.

Question 13

What is your price terms?

Accepted Answer

Usually, we quote based on FOB Xiamen, China, but we also accept CFR or CIF terms.

Question 14

What is your warranty policy?

Accepted Answer

We guarantee merchantable quality and will replace defective or broken items if informed within 7 days of delivery. We use strong wooden crates and can buy all-risk insurance. If damage occurs due to packing fault, we take responsibility; if due to logistics, the logistic company is responsible.

Product profile

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About Our Factory & Business Background

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Our Certifications, Standards & Industry Recognition

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