Question 1

Where is your factory located?

Accepted Answer

Our factory is located in Chongwu Town, Huian County, Quanzhou City, Fujian, China. It is near Xiamen city and about 1.5 hours by car from Xiamen International Airport.

Question 2

Can you provide your e-catalogue?

Accepted Answer

Sure. We have an e-catalogue including most pictures of our products. If you are interested, we can send it to you for selection.

Question 3

What material do you use and how do you make your products?

Accepted Answer

We use all natural stone, marble, and granite. Our sculptures and carvings are 100% hand-carved from natural solid stone combined with advanced machine work.

Question 4

What are the available colors?

Accepted Answer

Stone products have many natural colors for selection. Please email us for details.

Question 5

How about the dimensions?

Accepted Answer

Dimensions can be customized. We can make the products according to the dimensions you prefer.

Question 6

Do you provide customized service?

Accepted Answer

Sure. We carve stone out of your drawings and pictures with fine craftsmanship.

Question 7

Can I see how the products are produced?

Accepted Answer

No problem. We will keep you posted with production photos. We will not pack the products until we get your approval on the final products. You are also welcome to visit our factory to check quality before shipping.

Question 8

What about the package?

Accepted Answer

The carved stone is packed in strong seaworthy wooden crates with fumigation. Each stone is well protected.

Question 9

How many can be loaded in one container?

Accepted Answer

Generally, one container can load approximately 16-25MT depending on the items. The weight is estimated when you are quoted.

Question 10

What is your lead time?

Accepted Answer

Normally, one container order needs about 21 days. Please email us to get our answer.

Question 11

What are your acceptable payment terms?

Accepted Answer

a) T/T (Telegraphic Transfer): 30% deposit before production, 70% paid after receiving the copy of bill of lading. b) Irrevocable L/C at sight.

Question 12

Do you provide drawings?

Accepted Answer

Yes, we do. We will provide the drawings to you once the order is confirmed.

Question 13

What is your price terms?

Accepted Answer

Usually, we quote based on FOB Xiamen, China, but we also accept CFR or CIF terms.

Question 14

What is your warranty policy?

Accepted Answer

We guarantee that all carved stone items are of merchantable quality and will be replaced if defective or broken. The client should inform us within 7 days of delivery. If damage occurs due to packing fault, we take responsibility. If due to logistics, the insurance company handles the claim.

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