Question 1

What's the warranty?

Accepted Answer

Our warranty is 1 year (from the date our products reach our clients) , If there is any quality problem during warranty time, we will provide spare parts for free and shipping for free we have vedio to show customers how to fix the problem

Question 2

Are you a factory ?

Accepted Answer

Yes. We are factory with 8 years in stage lighting industry and we are ISO9001 manufactuer.

Question 3

How can I trust you?

Accepted Answer

Please kindly check our business license and certificate issued by Bureau Veritas from home page.

Question 4

How can I get a good quotation?

Accepted Answer

Your quantity,your country,your requirement,quantity,shipping way,your package or any other requirement We will quote you our best quotation based on your requirement

Question 5

How about the delivery time?

Accepted Answer

Sample order will be ready in 2-3 days For small order,it will be ready in 7-10 days. For container order, it will be ready in about 20-30 days

Question 6

How about the shipping way?

Accepted Answer

1, By door-door express(such as DHL,UPS,TNT,EMS) 2. by air freight(airport to airport) 3. by sea(port-port). 4. By sea (door to door incuding custom clearance and custom duty

Question 7

How about payment terms?

Accepted Answer

We recommend T/T,Western Union, Paypal Paypal is available but takes extra 5% handling charges.

Question 8

How about the MOQ?

Accepted Answer

It depends on the products,sample is available.

Question 9

How could you guarantee the quality?

Accepted Answer

First,we have inspections both for material and production,our QC team will do inspection for each procedure before shipment Second,we have 1 year warranty for all our products,if you have any problem,please help to provide picture or video, we will provide free parts for any quality problem. we have vedio to show clients how to fix the problem. also we provide lifetime after-sale service for our clients.

Question 10

Where is your factory located? How can I visit there?

Accepted Answer

Our factory is located in Guangzhou City, Guangdong Province, about 40 minutes away from Baiyun Airport,welcome to visit!

Question 11

Dose the unit with any certificate here?

Accepted Answer

we have CE. RoHS, CCC, QC for our products

Product profile

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About Our Factory & Business Background

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Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

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