CertifiedBusiness Type: Trading Company CertifiedR&D Capacity: ODM Service Available & OEM Service Available CertifiedCustomization Options: Customization from Samples, Customization from Designs, etc. CertifiedExport Year: 5 Years CertifiedNearest Port: Qingdao Port, Tianjin Port, Shanghai PortAverage Response Time: ≤2.94h
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SummaryShandong Hixen Machinery Co., Ltd is a trading company with over 10 years of experience in the design, manufacturing, and sales of machinery. The company has a strong export focus, accounting for 71% to 90% of total sales. The supplier provides comprehensive after-sales services, including maintenance and technical support. They have a clear procedure for handling customer complaints and implementing corrective actions. The company is involved in innovation, with recent product developments and ODM services. Its production capability includes manufacturing 3000 mini excavators annually. However, it lacks overseas showrooms and warehouses.
CertificationsThe supplier holds a CE certification and conducts regular fire drills, indicating compliance with safety and quality standards.
After-Sales capabilityComprehensive after-sales services are provided, including technical support, maintenance, and troubleshooting.
R&D capabilityThe supplier demonstrates innovation capability with new product developments in the past year and offers ODM services.
Production capacityThe supplier's annual production includes 3000 sets of mini excavators, indicating a significant production capacity.
Customization capabilityOffers a wide range of customization options including full and minor customization from designs or samples.
Client casesThe supplier has a structured approach to customer complaints and offers effective solutions.
Product Q&A
Q:How can you go to our yard?
A:
We can arrange to pick you up at airport or train station or hotel.
Q:How do I know the pricing and shipping costs for the equipment I'm interested in?
A:
Simply request a quote from us, specifying the equipment you're interested in and your desired destination. We'll provide you with a comprehensive quote that includes pricing for the machinery as well as shipping costs
Q:What is the payment term?
A:
For EXW/FOB term: 30% Advanced by T/T, balance before loading. For CIF term: 30% Advanced by T/T,40% before loading and balance once upon receipt of copy of B/L.
Q:How long does it take to receive the machinery after placing an order?
A:
The delivery time depends on factors such as the availability of the equipment, shipping distance, and customs clearance procedures. We'll provide you with an estimated delivery timeline when you place your order, and our logistics team will keep you updated throughout the shipping process.
Q:Do you provide after-sales support and maintenance services?
A:
Yes, we offer comprehensive after-sales support to ensure your satisfaction with our products. Our team is available to address any questions or concerns you may have, and we also provide maintenance services to keep your machinery operating smoothly.
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