Question 1

Are you a manufacturer, trading company or a third party?

Accepted Answer

We are a manufacturer 15 years of manufacturing experience

Question 2

Can the machine be customized as our need, such as put on our logo?

Accepted Answer

Our faithful is Get The Right Equipment for the Job ,Surely our machine can be customized as your need, Put on your logo is also available.

Question 3

What is the delivery time of your machine?

Accepted Answer

In general, the delivery time of our machine is about 30 days, customized machine will be delivered as the negotiation with our clients as soon as possible.

Question 4

If i will need to stay in your place for few days, is that possible to book the hotel for me?

Accepted Answer

It's always my pleasure, hotel booking service is available.

Question 5

As the shipping period will take long time, how can you make sure the machine won't be broken?

Accepted Answer

Our machine is film wrapped, to make sure the machine can be delivered to our customer smoothly, we will use the steel wire to fix the machine with the container.

Question 6

What is your minimum order quantity, can you send me samples?

Accepted Answer

Our minimum quantity is 1 set, as our product is machinery equipment, it's difficult to send you samples, however,we can send you catalog, warmly welcome you to come visit our company.

Question 7

How can i get to your factory?

Accepted Answer

We can pick you up at the airport.

Question 8

May i know which payment will be accepted by your company?

Accepted Answer

So far 100%T/T before shipment, and 30% deposit paid by T/T, balance paid by L/C are available.

Question 9

About the after-sale service, how can you solve the problems occurred of your overseas customer in time?

Accepted Answer

The warranty of our machine is normally 12 months, during this period, we will arrange the international express immediately, to make sure the replace parts to be delivered as soon as possible.

Question 10

After we placing an order, will you arrange the installation of the machine at present?

Accepted Answer

All the machines will be tested well before delivered, so almost of them can be used directly, also our machine are easy to be installed, if you customer needs our assistance, we will be pleased to arrange the installation, but all the cost will be be charged by you.

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Shotcrete Type

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