Question 1

What's the difference between your models?

Accepted Answer

Main differences are motor power (250W/500W/750W/1000W+/2000W+), battery capacity, max speed, range, frame material, and certification. We can provide a comparison sheet for your reference.

Question 2

What type of battery do you use?

Accepted Answer

We use high-quality lithium-ion battery (Li-ion / LiFePO4 optional), removable for charging.

Question 3

What certifications do your products have?

Accepted Answer

According to market: EU: CE, RoHS, EN15194, UKCA; US: UL, FCC, CPSC; Others: GCC, SONCAP, INMETRO, etc. We can provide official certificates.

Question 4

Can your products comply with local laws?

Accepted Answer

Yes, we can adjust speed, power, lighting and accessories to meet your country's road regulations.

Question 5

Which shipping method do you provide?

Accepted Answer

By sea (LCL / FCL), by air, express (DHL / FedEx / UPS), and door-to-door (DDP) delivery.

Question 6

Will we face customs problems?

Accepted Answer

With complete certification and documents, customs clearance is smooth. We are not responsible for destination country import tariffs, but we can help reduce risks with proper declaration.

Question 7

What if the product is damaged on arrival?

Accepted Answer

Please provide photos/videos within 3 days after receipt. We will resend parts or replace after confirmation.

Question 8

What is the Minimum Order Quantity (MOQ)?

Accepted Answer

The MOQ varies by model: 1. Electric bicycles: MOQ 50 units; 2. Electric motorcycles: MOQ 30 units; 3. Electric tricycles: MOQ 20 units.

Question 9

Can products be customized? Such as logo, color, and configuration?

Accepted Answer

One-stop customization services are available: 1. Logo customization: Laser engraving, silk screen printing, or custom stickers (MOQ 100 units for logo customization); 2. Color customization: Custom color matching (MOQ 50 units per color); 3. Configuration customization: Adjust battery capacity, motor power, tires, etc., according to market needs (MOQ 30 units for configuration changes); We can also design product packaging according to brand requirements.

Question 10

How long is the customization cycle?

Accepted Answer

1. Standard customization (logo/color): 7-15 days after order confirmation and deposit receipt; 2. Complex customization (configuration/packaging design): 15-30 days. The specific cycle will be informed in advance, and the progress will be tracked throughout the process.

Question 11

What does the product price include? How long is the quotation valid?

Accepted Answer

The quotation in our system is based on EXW terms, excluding freight, insurance premiums, and all kinds of taxes and duties.

Question 12

What are the precautions for product use?

Accepted Answer

To ensure safe use and extend product life, please note: 1. Obey local traffic laws and regulations (e.g., speed limits, license requirements); 2. Do not overcharge/discharge the battery; charge it in a well-ventilated area away from flammable materials; 3. Avoid using the vehicle in heavy rain/flood (IPX5 waterproof models are only splash-proof, not waterproof); 4. Regularly maintain the vehicle: Check tire pressure, tighten screws, and clean the motor/battery regularly.

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