Question 1

What are the standard dimensions and configuration of this workbench?

Accepted Answer

Our standard workbench measures 1800mm (L) x 700mm (W) x 850mm (H), which is the ergonomic commercial height. It comes standard with a main tabletop and a fixed bottom shelf. Adjustable feet or casters are available as options.

Question 2

Does this product have relevant international certifications?

Accepted Answer

Yes. Our core models are constructed using food-grade 304 Stainless Steel and are designed to comply with NSF/CE standards for commercial food safety and hygiene. All welding and polishing processes meet the specifications for international commercial kitchen equipment. Relevant certificates can be provided upon request.

Question 3

What type of stainless steel is used? What's the difference between 304 and 201?

Accepted Answer

We primarily use 304 Stainless Steel for its superior nickel and chromium content, which provides excellent corrosion and rust resistance, making it ideal for wet, salty, or acidic kitchen environments. 201 stainless steel is more cost-effective but less corrosion-resistant. We can recommend the most suitable material based on your budget and specific use case.

Question 4

What is the weight capacity? Is it stable?

Accepted Answer

This workbench is built as heavy-duty commercial equipment. With a reinforced square tube frame and sturdy construction, it has a distributed static load capacity of over 500 kg (approx. 1100 lbs), ensuring rock-solid stability even with heavy appliances. Exact capacity may vary by configuration, so please consult our sales team.

Question 5

Are the edges and welds safe and easy to clean?

Accepted Answer

Absolutely. All tabletop edges feature a smooth, rolled bead edge for safety and compliance. All welds are finely ground and polished to a seamless, smooth finish, eliminating bacteria-harboring crevices and making cleaning effortless.

Question 6

Is the workbench shipped fully assembled or requires installation? Is it complicated?

Accepted Answer

To save shipping costs and prevent transit damage, we typically ship in flat-pack boxes. However, assembly is straightforward, usually involving attaching the legs and shelf. Clear instructions and necessary tools (e.g., Allen keys) are included. A 'pre-assembly' service is also available for an additional fee.

Question 7

Are casters included as standard? Are they stable when moving and locking?

Accepted Answer

Casters are usually an optional accessory. We offer high-quality heavy-duty nylon/polyurethane casters, with two featuring locking brakes. They ensure easy mobility even when fully loaded and provide firm stability when locked, allowing flexible kitchen layout changes.

Question 8

Is it waterproof? Can I rinse it directly under a tap?

Accepted Answer

The all-stainless-steel construction is entirely waterproof. However, we recommend avoiding direct high-pressure water jet spray on welded seams to preserve long-term integrity. Normal cleaning with a wet cloth and sanitizer is perfectly fine.

Question 9

Can you customize dimensions, colors, or add features like a drain groove or power outlets?

Accepted Answer

Absolutely! Customization is one of our core services. You can customize the length, width, and height, choose different shelf types (solid, slatted), add integrated sinks with drainage, incorporate power outlets, or include tool drawers. Please detail your requirements.

Question 10

Do you offer OEM/ODM services?

Accepted Answer

Yes, we welcome OEM/ODM partnerships. We can manufacture products according to your designs or specifications and apply your brand logo. The Minimum Order Quantity (MOQ) is negotiable.

Question 11

What is the Minimum Order Quantity (MOQ) and accepted payment methods?

Accepted Answer

For standard items, the MOQ can be as low as 1 unit. MOQ for custom products is slightly higher and depends on the specifications. We accept various payment methods including T/T (Wire Transfer) and L/C (Letter of Credit).

Question 12

What are the lead time and shipping terms?

Accepted Answer

Lead time for standard items is about 7-15 working days. For custom orders, it's approximately 15-30 working days depending on complexity. We ship via sea freight, air freight, or international express (e.g., DHL, FedEx) and can assist with door-to-door logistics arrangements.

Question 13

What is the product warranty period?

Accepted Answer

We provide a 12-month warranty against material and workmanship defects for all our workbenches, backed by long-term after-sales support and technical consultation.

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