Question 1

Can you provide samples? Are they free?

Accepted Answer

We offer free samples. Customers only need to cover international shipping costs. We also support expedited sample delivery by express delivery to assist with preliminary selection and customer proposals.

Question 2

What are the core advantages of your products?

Accepted Answer

All our products offer the following advantages: Eco-friendly materials, easy installation and modular design, a wide range of surface finishes (wood grain, stone grain, 3D grooves, etc.), moisture- and mildew-resistant, highly weather-resistant (suitable for outdoor use), and acoustic sound absorption features available (suitable for professional spaces).

Question 3

What applications are your products suitable for?

Accepted Answer

Our products are widely used in indoor and outdoor architectural decoration projects, including residences, hotels, commercial spaces, villa exteriors, cinemas, office buildings, and exhibition halls. Our product line includes indoor and outdoor WPC wall panels, acoustic wall panels, 3D decorative panels, and marble-like PVC wall panels, meeting the aesthetic, functional, and environmental needs of various spaces.

Question 4

Are our products customizable?

Accepted Answer

We offer OEM/ODM services. We can customize color, size, texture, and structure to meet customer requirements. Our products are particularly suitable for chain store renovations and supporting needs of project developers.

Question 5

Can you provide product technical information?

Accepted Answer

Of course. We provide a complete set of information, including detailed product specifications, installation instructions, test reports, and material specifications, to facilitate technical review and project filing.

Question 6

What is your production capacity? Can you meet large-volume engineering orders?

Accepted Answer

We have a modern production base equipped with advanced equipment such as German CNC machines, Italian platen presses, and Japanese UV coating lines, providing sufficient annual production capacity. We have successfully served on large-scale projects such as North American commercial center renovations, European high-end hotel renovations, and Middle Eastern villa complexes, and possess both engineering support experience and delivery assurance capabilities.

Question 7

What is the minimum order quantity?

Accepted Answer

The minimum order quantity for standard products is 100 pieces. For special customization requirements, the MOQ can be negotiated based on the specific project circumstances.

Question 8

What are the payment methods?

Accepted Answer

Standard payment terms are: 30% advance payment, 70% balance payable upon receipt of a copy of the bill of lading (T/T). Large customers or long-term partners can negotiate more flexible payment options.

Question 9

Do you provide installation instructions?

Accepted Answer

We provide customers with detailed installation manuals, video tutorials, and one-on-one remote technical support. For large projects, we also arrange online technical training to assist with project implementation.

Question 10

Do you offer regional agency or channel partnerships?

Accepted Answer

We welcome strong channel partners to become our partners. We offer a variety of partnership policies, including exclusive pricing, marketing material support, sample display packages, and promotional resources, to help you quickly expand into the market.

Question 11

Are you a factory or a trading company?

Accepted Answer

We are a manufacturing company integrating independent R&D, production, and export. Our factory is located in Linyi, Shandong, China, approximately 200 kilometers from Qingdao Port. We have modern production equipment and a comprehensive supply chain management system.

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