Question 1

Are you a manufacturer?

Accepted Answer

Yes, we are a professional manufacturer with more than 15 years of experience in this industry.

Question 2

What is the guarantee?

Accepted Answer

1). Our guarantee for 12 months. 2). 24 hour's technical support by email or phone 3). English manual and video tutorial 4). We will provide the consumable parts at agency price 5). free technical support.

Question 3

What accessories do you offer?

Accepted Answer

1). We will provide standard accessories with the machine. 2). We will provide free accessories for change. 3). We will provide the consumable parts at an agency price.

Question 4

How long is the delivery time?

Accepted Answer

For standard machines, it would be 3-15 days; For non-standard machines and customized machines according to clients specific requirements, it would be 15 to 30 days.

Question 5

I want to buy machines for aluminum/upvc window door, what suggestion can you give?

Accepted Answer

1) How many square meters of window and door will be planned to produce in one day? 2) What's the section of your profile? 3) Which kind of window door will be produced?

Question 6

This is the first time I use this kind of machine, is it easy to operate?

Accepted Answer

1) there are English manual or guide video that teach you how to use the machine. 2) If you need ,our engineer will do the installation and training service when the machine arrival.customer will be responsible for air ticket and local accommodations (food,stay room,etc). 3) We supply 365*7*24 online service.Any question ,please contact us directly.

Question 7

If I want whole production line for upvc windows, what machines do I need?

Accepted Answer

At least 7 machines, they are 1). Double / single head cutting machine 2). Welding machine 3). V cutting / end milling machine 4). Glazing bead machine 5). Lock hole machine 6). Water slot milling machine 7). Corner cleaning machine

Question 8

If I want whole production line for aluminum window, what machines do I need?

Accepted Answer

At least 5 machines, they are 1). Double / single head cutting machine 2). End milling machine 3). Copy routing machine 4). Punching machine 5). Corner crimping machine

Question 9

What is the after-sales service policy?

Accepted Answer

1). Warranty time will be 12 months, lifetime maintenance. 2). Within 7 days from your local customs clearance: If any part of the machine has any problem, we will change it for free. 3). Exceed 7 days from your local customs clearance but within warranty period: If the machine parts have any problem, we can exchange the old machine parts for new one for free. 4). Exceed warranty period: If the machine parts have any problem, we can offer new machine parts with cost price but you pay all the shi

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