Question 1

What are your main products?

Accepted Answer

We specialize in the R&D and sales of modern greenhouse equipment. Our core products include Water Tanks, Misting System, Electric Scissor Lift, Automated Substrate Production Line, and Pump Unit. These systems are widely used in various multi-span greenhouses and Vertical Farm.

Question 2

Do you support non-standard customization?

Accepted Answer

Yes, we do. Understanding that greenhouse structures and planting needs vary, we offer personalized customization based on your actual site dimensions, water/electricity conditions, and specific planting processes.

Question 3

How can I place an order?

Accepted Answer

You can contact our sales managers via our platform's online customer service, official contact channels (Email, WhatsApp, or Phone), or by submitting an 'Inquiry Form'. Once the product model, specifications, and quantity are confirmed, we will issue a formal contract or payment link for you.

Question 4

What payment methods do you accept?

Accepted Answer

We typically operate on a 'Deposit + Balance before shipment' basis. We accept bank transfers (T/T) and other standard payment methods recognized by the company. (Please refer to the contract for specific payment ratios).

Question 5

Are there discounts for bulk purchases?

Accepted Answer

Yes. We offer exclusive discounts for wholesalers, large-scale parks, or bulk orders. Please feel free to contact our sales team directly to discuss the details.

Question 6

How long does it take to ship after placing an order?

Accepted Answer

Off-peak Season: Usually shipped within 15 working days after confirmation. Peak Season: The production cycle is typically 30 working days, depending on order volume and customization complexity. (Note: The times mentioned above refer to the production cycle only and do not include transportation or customs clearance time.)

Question 7

Can the order be expedited if I need the equipment urgently?

Accepted Answer

If you have an urgent request, please inform your sales manager when placing the order. We will try our best to coordinate the production schedule and prioritize your order, subject to the factory's actual capacity.

Question 8

What if I don't know how to install the equipment after receiving it?

Accepted Answer

We provide detailed product manuals, installation drawings, and operation videos with the shipment. For complex systems like high-pressure fogging and substrate lines, we offer remote video guidance. If needed, we can also arrange for technicians to install and debug the equipment on-site (travel expenses to be negotiated separately).

Question 9

What is the warranty period for your products?

Accepted Answer

We generally provide a 1-year warranty for the whole machine (excluding wearable/spare parts). During the warranty period, if any failure occurs due to product quality issues, we will provide spare parts or repair services free of charge.

Question 10

Is it easy to buy spare parts later on?

Accepted Answer

We are committed to providing long-term spare parts supply for all sold equipment. Whether it's water pumps, nozzles, or control components, you can quickly purchase original factory parts directly from us.

Product profile

Customization

After-sales Service

Warranty

Application

Lift Mechanism

Carrying Capacity

Moves

Driven Type

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Feature

Certification

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Platform Deck

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OEM Custom

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Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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