Question 1

Are you a real factory or trading company?

Accepted Answer

We are professional stainless steel rigging & marine hardware manufacturer located in Shandong, China. We own production workshops only for SS304/SS316 products. We have independent sales team for overseas business, welcome factory video inspection anytime.

Question 2

How many years have you produced stainless steel rigging hardware?

Accepted Answer

More than 10 years focusing on marine grade stainless steel shackles, turnbuckles, hooks, eye bolts and wire rope fittings, marine hardware,with mature production and quality control system.

Question 3

Can you produce non-standard sizes & customized specifications?

Accepted Answer

Yes, OEM & ODM customization is available. We can make products according to your drawings, samples, required length, thickness, load capacity. Small custom orders are also acceptable to discuss.

Question 4

What application scenarios are your products suitable for?

Accepted Answer

Widely used for yacht & boat rigging, shipbuilding, construction lifting, outdoor swing, diving equipment, pet traction, fitness equipment and heavy-duty lifting projects.

Question 5

Is the surface polished?

Accepted Answer

Standard finish is high mirror polished; matte/brushed surface can be customized upon request.

Question 6

How can I get your exact quotation?

Accepted Answer

Please tell us item model, material grade, required quantity, destination port and delivery term, we will send you detailed price list within 1h . Larger order quantity gets more favorable wholesale price.

Question 7

Do you offer discount for bulk orders?

Accepted Answer

Yes, tiered pricing is applied. The bigger your order volume, the lower unit price we can offer.

Question 8

What payment methods do you accept?

Accepted Answer

Paypal, T/T, Bank Transfer, L/C, Western Union,etc.

Question 9

How long is your production & delivery time?

Accepted Answer

Stock standard items: Arrange shipment within 3 to 5 working days after receiving full payment. Mass customized orders: 15 to 25 working days based on order quantity.

Question 10

Which delivery terms can you support?

Accepted Answer

EXW, FOB Qingdao Port, CFR, CIF, DDP, DDU are all acceptable.

Question 11

How do you guarantee product quality?

Accepted Answer

Every batch will do raw material inspection, semi-finished processing check and finished load-bearing test before packing. We can send production photos & videos during manufacturing for your confirmation.

Question 12

How long is your product warranty?

Accepted Answer

1 year warranty under normal marine & outdoor use; improper overload use is not covered by warranty.

Question 13

Can you pack goods as my requirements?

Accepted Answer

Standard export carton packing; wooden pallet packing for heavy bulk cargo is optional.

Question 14

Is Trade Assurance order available on Made-in-China?

Accepted Answer

Definitely yes. You can place orders via Made-in-China Trade Assurance. The platform will supervise the whole transaction process to protect your payment, quality and delivery time.

Question 15

Can I visit your factory in Shandong?

Accepted Answer

Warmly welcome you to visit our production workshop anytime.

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