Question 1

Are you a manufacturer or trading company?

Accepted Answer

We are a manufacturer. And we're China's prime manufacturer of plant fibre-based food packaging solution.

Question 2

How can you guarantee quality?

Accepted Answer

We have strict QC system. 1. Spot check every 30 minutes during the production process for water and oil resistance testing. 2. Full inspection of the production process (inspection of appearance). 3. Packaging after ultraviolet disinfection. 4. Sampling inspection before shipment. And we have complete range of certifications & test reports to ensure the product quality. What's more, we have great confidence to accept any other inspection according to your local market needs.

Question 3

What kind of products we supply?

Accepted Answer

We supply bagasse fibre-based food packaging supplies. They're biodegradable and compostable.

Question 4

What is the advantage of your factory?

Accepted Answer

1. In 20+ years of development, we already have 2 grand of manufacturing bases with 50+ fully automatic production lines, which make our annual output reach 120,000 tons. The total factory area is 390K 2. We export 500+ containers to the globe per month. And we've built strong & long-term relationship with 100+ global famous brands coming from 52+ countries, such as Wal-Mart, World Centric, Costco Wholesale, Target, HEFTY, ect.. 3. Thank you to all clients for their trust and support, our 2022 n

Question 5

Can I add my Logo / Brand on your products?

Accepted Answer

Yes, we can reflect your logo / brand on the product, inner bag and the carton through various workmanship. Please send us your specific requirement, then we can provide you with sample and quotation.

Question 6

Do you provide sample?

Accepted Answer

Yes, free samples are available for you.

Question 7

What's your lead time?

Accepted Answer

For samples, the lead time is about 3 - 5 days. For mass production, the lead time is 20 - 35 days after receiving the deposit payment. The lead time become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead time do not work with your deadline, please go over your requirements with your account manager. In all cases we will try to accommodate your needs. In most cases, we're able to do so.P.S.: the accurate lead time may vary depe

Question 8

Do you have MOQ?

Accepted Answer

Yes, we require all international orders to have an ongoing MOQ. Our MOQ is 20GP (general purpose). You can order up to 6 types of products at the same time to accommodate the MOQ requirement. For a single type of product, the MOQ is approx. 200 cartons. If you are looking to resell or trial order but in much smaller quantities, we recommend you to leave us message, then our sales representative will further communicate with you regarding this matter.

Question 9

Is the product waterproof and grease resistance?

Accepted Answer

This is the basic attribute of our products, for they are tableware.

Question 10

What certificates or authoritative reports do you have now?

Accepted Answer

For company, we have BRC A+, FSC, ISO9001, ISO14001, BSCI, Sedex, etc.. Regarding to compostability of products, we have OK COMPOST HOME. Our standards complies with EN13462, Australasian Bioplastics Association AS 5810, BPI ASTM D6400 and/or D6868, FDA 21 CER 176.170.

Question 11

Can you supply the relevant document?

Accepted Answer

Yes, we can provide most documentation including certificates, analysis reports, insurance, origin, and other export documents where required. Just leave your message in page of contact us, we'll send it to you ASAP.

Question 12

What is the product warranty?

Accepted Answer

Our product has a warranty period of two years. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone's satisfaction.

Question 13

What kinds of payment methods do you accept?

Accepted Answer

You can make the payment to our bank account or AliPay account. 30% deposit in advance, 70% balance against the copy of B/L.

Question 14

Do you guarantee safe and secure delivery of products?

Accepted Answer

Yes, we always use high quality export packaging. And we have accumulated high grade freight forwarder resources over the years. All of these are to ensure efficient and safe delivery. P.S.: Specialist packaging and non-standard packing requirement may incur an additional charge.

Question 15

How about the shipping fees?

Accepted Answer

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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