Question 1

Can I get samples before placing an order?

Accepted Answer

Yes. Samples can be arranged for product and color evaluation. Please contact us to confirm the sample type, quantity and shipping method.

Question 2

What is your MOQ?

Accepted Answer

The minimum order quantity for our LVT/LVP flooring is 1 square meter.

Question 3

What thickness and wear-layer options do you offer for SPC flooring?

Accepted Answer

SPC options range from 3.2 mm to 8+2 mm depending on the construction, with wear layers from 0.15 mm to 0.7 mm.

Question 4

What sizes can you make for SPC wall panels?

Accepted Answer

Our wall panels can be produced up to 1760 mm in width and 3000 mm in length, subject to final specification confirmation. Common formats include 1200 x 2400 mm, and widths around 965 mm and 470 mm are also available.

Question 5

What is the thickness range for LVT/LVP?

Accepted Answer

Our typical LVT/LVP thickness range is 1-3 mm. Available sizes and installation structures depend on the product series.

Question 6

Can you provide customized colors, sizes, logos or packaging?

Accepted Answer

Yes. We support OEM/ODM requirements, including customized colors, specifications, private-label packaging and related design requests, subject to the order details.

Question 7

Do you have your own manufacturing facility?

Accepted Answer

Yes. Our manufacturing base is located in Haining, Jiaxing, Zhejiang, China. The current production area is approximately 30,000 square meters with six production lines and an annual capacity of approximately 12 million square meters.

Question 8

What is the normal order process?

Accepted Answer

We first confirm product type, specification, color, quantity and packaging. After sample or detail confirmation, we issue the PI and arrange production according to the agreed payment terms. The order then goes through production, quality inspection, packing, balance-payment confirmation where applicable, loading and shipment-document preparation.

Question 9

How long is the production lead time?

Accepted Answer

Our standard lead time is 10-30 days, depending on the product, quantity, color, packaging and current production schedule. We confirm the estimated delivery schedule after the order details are finalized.

Question 10

What shipping terms can you support?

Accepted Answer

FOB Shanghai is a common option for export orders. Other shipping terms or destination arrangements can be discussed based on the customer's country and order requirements.

Question 11

What payment terms do you use?

Accepted Answer

Payment terms are confirmed in the Proforma Invoice according to the order. Production and shipment are arranged according to the agreed payment schedule.

Question 12

What happens if there is a verified product-quality problem?

Accepted Answer

Please provide order information, photos, videos and relevant details for review. If the issue is confirmed to be a manufacturing or product-quality problem, we will provide an appropriate solution or compensation according to the order agreement and the actual case.

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