Business Type: Manufacturer/Factory, Trading CompanyAverage Response Time: ≤0.41h
AI-Powered supplier vetting
SummaryRuian Orca Machinery Co., Ltd., established in June 2022, is a Chinese limited company operating as a trading company. It specializes in manufacturing and selling printing and package machines, with a product portfolio including flexo printing machines, die cutting machines, and others. The company has limited R&D capacity with only one engineer and no new products launched last year. It provides comprehensive customization services but lacks SDK availability. Export sales form a significant part of their revenue, though their financial credibility and environmental compliance status are unclear. Their after-sales services include technical support and problem handling.
Supplier typeRuian Orca Machinery Co., Ltd. is a trading company and limited company based in Zhejiang, China.
After-Sales capabilityThe company provides after-sales technical support and handles daily abnormal problems.
R&D capabilityThe company has limited innovation capability with only one R&D engineer and no new products launched recently.
Customization capabilityThe company offers extensive customization options including full and minor customization.
Product Q&A
Q:What is your delivery time?
A:
Typically, we complete production within 30-45 days after receiving your 30% advance payment. However, the actual delivery time depends on our stock availability and production schedule.
Q:What are your payment terms?
A:
T/T: 30% deposit in advance, 70% balance before shipment. We also accept cash payments.
Q:How long will installation take?
A:
We will complete installation and training within one week.
Q:What is the warranty period for your machines?
A:
All our machines come with a one-year warranty, starting from the completion of installation.
Q:What happens after the warranty period ends?
A:
We continue to provide support after the warranty period. If on-site service is required, you would need to pay a technician fee of $150/day.
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