Question 1

What's the core advantage of four way shuttle rack?

Accepted Answer

Four-direction shuttle car for fully automatic high-density storage.

Question 2

Is forklift needed inside storage lanes?

Accepted Answer

No, shuttle finishes loading/unloading, forklift works only at rack end.

Question 3

Can it realize FIFO storage?

Accepted Answer

Yes, matched with WMS&WCS system to achieve first in first out.

Question 4

Where is this rack widely applied?

Accepted Answer

Cold storage, food factory, automated logistics center.

Question 5

Does your team supply whole system solution?

Accepted Answer

We provide rack + shuttle + control system one-stop service.

Question 6

Can you design rack layout according to my warehouse size and pallet dimension?

Accepted Answer

Yes, free warehouse layout design & CAD drawing available, we adjust rack depth, height, bay width to fit your warehouse and pallets perfectly.

Question 7

How long is production lead time? How do you pack products to prevent damage during sea shipping?

Accepted Answer

Regular order lead time is 7~15 working days; packed with steel pallet + bubble film + stretch film. We provide after-sales technical support and spare parts supply.

Question 8

Are your racks safe? How do you ensure they won't collapse? How is the load capacity calculated and tested?

Accepted Answer

Safety is our top priority. All racks are made of high-strength steel (e.g., Q235B) and feature professional structural design. Load capacities are strictly calculated based on uniformly distributed static loads and validated through simulation testing. We provide clear safety load labels and recommend following our installation and loading guidelines to prevent overloading.

Question 9

What are the production lead time and shipping time?

Accepted Answer

Production lead time is about 15-25 working days for standard items. Customization adds 5-10 days. Shipping time varies by destination port (e.g., 18-25 days to US West Coast, 28-35 days to European main ports). We provide a detailed production and logistics schedule.

Question 10

What are the floor requirements for installation? Can you provide warehouse layout design?

Accepted Answer

Floors must be level and solid,For heavy-duty racks, a professional floor load assessment is advised. Yes, we provide free professional 2D/3D layout design services based on your warehouse plan, goods, and flow to maximize space utilization and operational efficiency.

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