Question 1

Can your electric mobile rack customize size?

Accepted Answer

Yes, we support full OEM size customization based on your warehouse drawing.

Question 2

Can you design rack layout according to my warehouse size and pallet dimension?

Accepted Answer

Yes, free warehouse layout design & CAD drawing available, we adjust rack depth, height, bay width to fit your warehouse and pallets perfectly.

Question 3

Does the rack need concrete floor for installation?

Accepted Answer

Common concrete ground is available, buried rails require simple ground construction.

Question 4

Is the electric system stable for long-time running?

Accepted Answer

Imported brand motor and electric parts, durable for continuous daily operation.

Question 5

What are the production lead time and shipping time?

Accepted Answer

Production lead time is about 15-25 working days for standard items. Customization adds 5-10 days. Shipping time varies by destination port (e.g., 18-25 days to US West Coast, 28-35 days to European main ports). We provide a detailed production and logistics schedule.

Question 6

Are your racks safe? How do you ensure they won't collapse? How is the load capacity calculated and tested?

Accepted Answer

Safety is our top priority. All racks are made of high-strength steel (e.g., Q235B) and feature professional structural design. Load capacities are strictly calculated based on uniformly distributed static loads and validated through simulation testing. We provide clear safety load labels and recommend following our installation and loading guidelines to prevent overloading.

Question 7

Is installation complicated? Do you provide installation guides or services?

Accepted Answer

Our racks feature modular, bolt-together designs for easy assembly. We provide detailed English installation manuals, 3D diagrams, and video guides. For large projects, we offer remote video guidance or can coordinate with professional local installation teams (cost separate).

Question 8

What are the floor requirements for installation? Can you provide warehouse layout design?

Accepted Answer

Floors must be level and solid,For heavy-duty racks, a professional floor load assessment is advised. Yes, we provide free professional 2D/3D layout design services based on your warehouse plan, goods, and flow to maximize space utilization and operational efficiency.

Question 9

What if I need to expand or add accessories in the future?

Accepted Answer

Our racking systems are designed for excellent expandability. We recommend planning for future growth in your initial purchase. We can supply perfectly matched accessories (beams, shelves, safety pins, etc.) long-term, ensuring seamless future integration.

Question 10

How long is production lead time? How do you pack products to prevent damage during sea shipping?

Accepted Answer

Regular order lead time is 7~15 working days; packed with steel pallet + bubble film + stretch film. We provide after-sales technical support and spare parts supply.

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