Question 1

Do you have a catalogue? Can you send me the catalogue to review your products?

Accepted Answer

Absolutely! We have a comprehensive product catalogue. Simply reach out to us online or via email, and we'll gladly send it your way.

Question 2

Is there a price list available for all your products?

Accepted Answer

Due to our extensive range of products and fluctuating prices caused by various factors like raw materials, we do not maintain a fixed price list. Should you wish to inquire about specific product prices, feel free to contact us, and we will promptly provide a tailored quote.

Question 3

I can't find a specific product in your catalogue. Can you manufacture it for me?

Accepted Answer

While our catalogue features most of our products, it may not encompass everything. Inform us of your specific needs, and desired quantities. If not available, we can develop new molds to fabricate a custom product tailored for you. Creating a standard mold generally requires around 30 days.

Question 4

Can you produce customized products and packaging?

Accepted Answer

Certainly! We have successfully crafted numerous bespoke products for our clients, with various molds already in use. As for customized packaging, we can incorporate your logo or other details, noting that it may incur additional costs.

Question 5

Are samples available? Are they complimentary?

Accepted Answer

Yes, we offer samples. Typically, we provide 1-3 pieces free of charge for testing or quality assessment. However, shipping costs are borne by you. Should you require numerous or larger quantities, a nominal fee may be applied for the samples.

Question 6

What payment methods do you accept? Can I pay in RMB?

Accepted Answer

We accept T/T (Wire Transfer). Rest assured, we can receive the exact invoice amount, and payments in RMB are welcome.

Question 7

What is your delivery timeframe?

Accepted Answer

We maintain an extensive stock, enabling dispatch of stocked items within approximately 7 working days. For items not in stock or insufficient stock levels, we will verify delivery timelines with you.

Question 8

How will my order be shipped? Is the process secure?

Accepted Answer

For smaller parcels, we will dispatch them using Express services such as DHL, FedEx, UPS, TNT, and EMS. This ensures a swift and safe door-to-door delivery service. For larger packages, shipping will be arranged via Air or Sea freight. We employ robust packing techniques to guarantee the utmost safety of your products. We take full responsibility for any damage that may occur during delivery.

Question 9

Can you provide a Certificate of Origin?

Accepted Answer

Absolutely! We can provide a Certificate of Origin at no additional cost.

Question 10

Is it possible for me to become an Agent/Dealer for Phoenix products?

Accepted Answer

Certainly! We warmly welcome you to join us. Please inform us of your Country/Area first so we can proceed with the necessary checks and then discuss the possibilities further. Should you be interested in exploring other forms of collaboration, do not hesitate to reach out to us. We are eager to assist with any requirements or inquiries you may have, so please feel free to 'Send'us an e-mail now! It would be our privilege to serve you! You can also receive FREE SAMPLES in no time.

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