Question 1

Do you have a catalogue? Can you send me the catalogue to have a check of all your products?

Accepted Answer

Absolutely! We have a comprehensive product catalogue ready for you. Reach out online or via email, and we'll promptly send it your way.

Question 2

I need your price list of all your products, do you have a price list ?

Accepted Answer

Due to our extensive product range, a complete price list is unavailable. Prices fluctuate based on raw materials and production costs. Contact us directly for pricing inquiries, and we'll swiftly provide you with an offer!

Question 3

I can't find the product on your catalogue, can you make this product for me?

Accepted Answer

Our catalogue showcases our main offerings, though not exhaustive. Share your desired product details and quantity, and if it's not available, we can craft a new mold for production. Designing a standard mold typically takes about 30 days. For your reference, making an ordinary mold will take about 30 days.

Question 4

Can you make customized products and customized packing?

Accepted Answer

Yes, customization is our forte. We've crafted numerous tailored products and possess various molds. Customized packing with your logo or information is also feasible, though may incur extra costs.

Question 5

Can you provide samples? Are the samples free?

Accepted Answer

Certainly, we offer samples. Typically, we provide 1-3 pieces free for testing or quality assurance. Shipping costs apply. For larger quantities, a sample fee may be necessary. we will charge for the samples.

Question 6

What kind of payment do you accept? Can I pay RMB?

Accepted Answer

We accept T/T (Wire transfer), ensuring the invoice amount is received. Payment in RMB is fully supported. same amount of the Invoice. And you can pay money in RMB. No problem.

Question 7

What about your delivery time?

Accepted Answer

We maintain a robust inventory, enabling us to dispatch stocked products within approximately 7 work days. For non-stocked items, we'll discuss delivery timelines with you.

Question 8

How to ship my order? Is it safe?

Accepted Answer

For petite packages, we ensure swift delivery through premier Express services such as DHL, FedEx, UPS, TNT, and EMS. Your convenience is our priority as we offer a seamless Door to Door service, ensuring your products reach you effortlessly. For larger consignments, we expertly handle shipping by Air or Sea. Our commitment to quality is evident in our meticulous packing processes, ensuring the utmost safety. Rest assured, we take full responsibility for any product damage incurred during transi

Question 9

Can you provide a Certificate of Origin?

Accepted Answer

Absolutely, we're pleased to offer it at no cost to you.

Question 10

How can I become an Agent or Dealer of Phoenix products?

Accepted Answer

We warmly invite you to join us! Please share your Country/Area first, so we can conduct a preliminary check and initiate the conversation. If you seek any other form of collaboration, feel free to reach out. Don't hesitate to contact us for any queries or proposals you might have. We welcome any requirements or questions, so please sendus an e-mail now! We are eager to assist you. It's our privilege to serve you, and we are delighted to offer FREE SAMPLES promptly.

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