Question 1

Which kind of products do you have?

Accepted Answer

Our main products are: mini spray dryer, mini UHT sterilizer, lab multi-functional extracting tank, laboratory Inert Loop spray dryer, laboratory low-temperature spray dryer (vacuum spray dryer), laboratory spray freeze dryer, laboratory fluid bed dryer as well as small and pilot composite production line for drinks, milk , yogurt and powder.

Question 2

Do all the products have operating interface and operating manual in English?

Accepted Answer

Yes, all our equipment provide operation interface in English, and if necessary, we can also provide the user's native language, and all products are available in English operating instructions; if necessary, we can also provide the user's desired language version. In addition, there are are operating videos for our products for the convenience of customers to use.

Question 3

Do you have E-catalog?

Accepted Answer

Yes, you can send your inquiry to our email, we will send it to you ASAP.

Question 4

How about your delivery time?

Accepted Answer

Generally, it will take 30 to 60 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Question 5

How is the sales service of company's products?

Accepted Answer

We offer one-year warranty for all the products, and for products within the warranty period, we provide free services for all non-human damages. After the warranty expires, we will only charge a little cost.

Question 6

How is the stability and durability of the company's products?

Accepted Answer

The company has been established for 20 years, and 90 percent of products have been adopted in Chinese colleges and universities. The first produced products have still used by customers currently, and the products are very durable. In China, before the purchase of equipment, many teachers in the university will carefully listen to the views of colleagues on usage. Pilotech equipment has good performance and stability and achieved a good reputation, and the purchases of numerous new customers ar

Question 7

Do you test all your goods before delivery?

Accepted Answer

Yes, we have 100% test before delivery.

Question 8

How do you make our business long-term and good relationship?

Accepted Answer

1. We keep good quality and competitive price to ensure our customers benefit; 2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

Question 9

How can I track the whole shipping process?

Accepted Answer

We will send you a BL tracking number. you can track the whole shipping process on the website.

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