Question 1

Are the street lights genuine products? Is the quality guaranteed?

Accepted Answer

All products are inspected before leaving the factory. Relevant inspection reports can be provided, and customers are welcome to arrange product inspections before shipment.

Question 2

Can the product specifications be customized?

Accepted Answer

Yes. Power, material, lamp pole height, solar configuration, voltage, and other specifications can be customized according to project requirements.

Question 3

Will there be any differences between the actual products and the samples?

Accepted Answer

Mass production is carried out strictly according to the confirmed samples. Minor differences may occur due to variations between raw material batches, but these will not affect product performance.

Question 4

Can you provide product drawings and certification documents?

Accepted Answer

Yes. After the order is confirmed, we can provide product drawings, ISO certificates, and relevant certification documents such as CE certificates for applicable products.

Question 5

What transportation methods are available?

Accepted Answer

Sea freight is the primary option, including FCL (Full Container Load) and LCL (Less than Container Load). Samples and small quantities can be shipped by air freight or express delivery.

Question 6

How is the freight cost calculated? Is it included in the quotation?

Accepted Answer

We can provide quotations based on FOB, CIF, CFR, or other terms according to customer requirements. FOB does not include ocean freight, while CIF includes ocean freight and insurance.

Question 7

Can the goods be delivered to a designated warehouse?

Accepted Answer

Under FOB terms, the goods can be delivered to a designated warehouse at the port of departure in China. Under CIF terms, the goods are delivered to the terminal at the destination port, excluding destination customs clearance and inland delivery.

Question 8

Where can I track the shipment?

Accepted Answer

After the vessel departs, we will provide a copy of the bill of lading. The shipment can be tracked using the bill of lading number, and our customer service team will also provide updates on the logistics status.

Question 9

What should I pay attention to when receiving the goods?

Accepted Answer

Please inspect the outer packaging immediately upon arrival. If there is any damage or missing cargo, take photos as evidence and contact us immediately. You should also report the issue to the freight forwarder.

Question 10

Can I request delayed pickup after the goods arrive at the destination port?

Accepted Answer

This can be discussed and arranged in advance. However, demurrage and storage fees may be incurred at the destination port, and these costs will be borne by the buyer.

Question 11

Can the destination port be changed after the goods have been shipped?

Accepted Answer

Before the vessel departs, we can try to arrange a change of destination port, although amendment fees may apply. After departure, changing the destination port can be very costly, and all related expenses will be borne by the buyer.

Question 12

What payment methods are available for export orders?

Accepted Answer

T/T (Telegraphic Transfer) is the standard payment method.

Question 13

How does T/T payment work?

Accepted Answer

Normally, a 30% deposit is required to start production, and the remaining 70% balance must be paid before shipment.

Question 14

What currencies are accepted for payment?

Accepted Answer

USD is the default settlement currency. EUR and other foreign currencies can also be accepted upon agreement, with the payment settled based on the bank exchange rate on the date of payment.

Question 15

Who is responsible for bank charges for cross-border payments?

Accepted Answer

Any charges deducted by overseas intermediary banks during international transfers shall be borne by the buyer, ensuring that we receive the full amount specified in the contract.

Product profile

Customization

Light Source

Lamp Body Material

Model NO.

Light Type

Color Temperature

Power

Usage

Certification

With Light Source

Solar Street Light

Integrated Solar Street Light

Split Solar Street Light

MOQ

Transport Package

Specification

Trademark

Origin

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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