Question 1

Are the street lights genuine products? Is the quality guaranteed?

Accepted Answer

All products are inspected before leaving the factory. Relevant inspection reports can be provided, and customers are welcome to arrange product inspections before shipment.

Question 2

Can the product specifications be customized?

Accepted Answer

Yes. Power, material, lamp pole height, solar configuration, voltage, and other specifications can be customized according to project requirements.

Question 3

Will there be any differences between the actual products and the samples?

Accepted Answer

Mass production is carried out strictly according to the confirmed samples. Minor differences may occur due to variations between raw material batches, but these will not affect product performance.

Question 4

Can you provide product drawings and certification documents?

Accepted Answer

Yes. After the order is confirmed, we can provide product drawings, ISO certificates, and relevant certification documents such as CE certificates for applicable products.

Question 5

What transportation methods are available?

Accepted Answer

Sea freight is the primary option, including FCL (Full Container Load) and LCL (Less than Container Load). Samples and small quantities can be shipped by air freight or express delivery.

Question 6

How is the freight cost calculated? Is it included in the quotation?

Accepted Answer

We can provide quotations based on FOB, CIF, CFR, or other terms according to customer requirements. FOB does not include ocean freight, while CIF includes ocean freight and insurance.

Question 7

What payment methods are available for export orders?

Accepted Answer

T/T (Telegraphic Transfer) is the standard payment method.

Question 8

How does T/T payment work?

Accepted Answer

Normally, a 30% deposit is required to start production, and the remaining 70% balance must be paid before shipment.

Question 9

What is the warranty period for the street lights?

Accepted Answer

The warranty period is subject to the terms specified in the contract. During the warranty period, for non-manufacturing-related damage, we provide replacement parts and technical guidance for repairs. International shipping costs are not included.

Question 10

What should I do if the products arrive damaged or with missing parts?

Accepted Answer

Please take photos and videos at the time of pickup to keep as evidence, and contact us promptly. Depending on the situation, we will arrange replacement parts or discuss an appropriate solution.

Question 11

Who is responsible for shipping costs for replacement parts during the warranty period?

Accepted Answer

We will provide replacement parts under the warranty and cover the international shipping costs from China. Destination customs clearance charges, import duties and taxes, and transportation from the destination port to the customer's location shall be borne by the buyer.

Question 12

Can you arrange on-site maintenance overseas if the product malfunctions?

Accepted Answer

Generally, we do not provide overseas on-site maintenance services. We provide remote technical guidance, or replacement parts can be sent for local replacement by the customer.

Question 13

What currencies are accepted for payment?

Accepted Answer

USD is the default settlement currency. EUR and other foreign currencies can also be accepted upon agreement, with the payment settled based on the bank exchange rate on the date of payment.

Question 14

Who is responsible for bank charges for cross-border payments?

Accepted Answer

Any charges deducted by overseas intermediary banks during international transfers shall be borne by the buyer, ensuring that we receive the full amount specified in the contract.

Question 15

Can the deposit be refunded if the order is canceled after payment?

Accepted Answer

If production has not yet started, the deposit may be refunded upon mutual agreement. Once production has been arranged, the deposit is non-refundable.

Product profile

Customization

Light Source

Lamp Body Material

Model NO.

Light Type

Color Temperature

Power

Usage

Certification

With Light Source

Solar Street Light

Integrated Solar Street Light

Split Solar Street Light

MOQ

Transport Package

Specification

Trademark

Origin

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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