Question 1

Are you a factory or trading company?

Accepted Answer

We are the manufacturer and Trading combination company, we can provide competitive factory price, also can help customer find the different products of they want.

Question 2

Where is your factory located? How can I visit there?

Accepted Answer

Our factory address is: No.54 West Street DaGang, ShiJing Town, BaiYun District, Guangzhou City, China. We are close to the Guangzhou Baiyun Airport and the Guangzhou railway station , and some subway station, we can pick you up,please contact our sales team for more details. We have our hot selling product in our showroom, warmly welcome to visit our factory.

Question 3

What is your product range?

Accepted Answer

Moving Head Light, LED Moving Head Light, LED Effect Light, LED Blinder Light, LED Wall Washer Light, LED Par Light, LED Dance Floor, Follow Spot Light, Amplifier, Strobe, Lighting Controller, etc.

Question 4

Do the products have any certificate?

Accepted Answer

Yes, our products have CE and ROHS certification, please contact us if you need other certifications.

Question 5

When can I get the price?

Accepted Answer

We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.

Question 6

How to order?

Accepted Answer

Please send us your purchase list by E-mail, skype, facebook or making a call, and you can also ask us to sent you Pl for your approval. We need to know the following information for you order: 1) Product information: Quantity, Specification ( type, logo and packing requirement ) 2) Delivery time required 3) Shipping information: Company name, Address, Phone number, Destination seaport/ airport 4) Forwarder's contact details if there is any in China

Question 7

Can i order a sample and how long can we get?

Accepted Answer

Yes, We accept sample order. After you pay, we need 2-3 working days to prepare.

Question 8

What about the lead time?

Accepted Answer

Usually it will take 3 to 7 days to process checking and testing then can ship out

Question 9

What is the delivery time?

Accepted Answer

Usually : Sample order ---in about 3-7days. 20" container----In about 15-30days 40" container----in about 25-45days

Question 10

Do you offer OEM service, can we add our logo on the light?

Accepted Answer

Yes, we do offer OEM, and we can add the logo on the product. If for sample order, There will have logo printing charge for the first time, then it will be no longer charge on logo for the order later.

Question 11

What is the payment terms?

Accepted Answer

T/T, Western Union trade assurance( 30% -50% deposit ,balance before shipping ).

Question 12

Is there any Warranty?

Accepted Answer

Yes, 1year warranty. When get goods, please send pictures or video to us, if an quality or operation problem were found, so that we can give you professional solutions soon. If it's due our quality problems, spare parts need, usually it will be free in warranty year, but please bear the freight. (Lamp is not warranted).

Question 13

If the products are broken, how shall I get the spare parts?

Accepted Answer

During the warranty, if the product meet any problems, we will provide free parts for replacement, (except lamp & CMY), but the Delivery cost paid by customer; After the warranty, we provide spare parts for replacement based on certain charge. For more problems, please contact us, our serving staff will check and discuss the problem with our engineer, then give you repairing suggestion and deal with you for the needed spare parts delivery.

Question 14

How to control products quality?

Accepted Answer

Quality is our Culture. a.Each assembly process is checked by professional quality control staff. b.All products are hung up for testing, to ensure each single functions well before shipping. c.Each product has a quality control lot number, easy to locate and make improvements.

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