Question 1

Do stoves require a chimney?

Accepted Answer

All of our multi fuel and wood burning stoves require a suitable chimney or professionally installed flue system.

Question 2

How do I clean the chimney?

Accepted Answer

You will require a chimney sweep to clean the chimney. It is essential to provide a dedicated chimney cleaning access door when installing the flue of the stove in some situations. In other situations the chimney can be swept through the firebox.

Question 3

Who should install my stove?

Accepted Answer

Our Stoves want you to enjoy the maximum performance from your appliance. To ensure this, it is essential that they are installed correctly. We strongly recommend that your stove is installed by a suitably qualified installer .

Question 4

What warranty do I get?

Accepted Answer

Our Stoves will replace, free of charge, any working part that fails (under normal operating conditions) within 12 months of purchase. Consumables such as glass, firebox lining boards or stove rope and adhesives are not guaranteed.

Question 5

Where can I get spare parts?

Accepted Answer

Your local Stove retailer will be pleased to supply spare parts and to provide any other information you require.

Question 6

Can the doors be left open while burning?

Accepted Answer

For safety and heat efficiency the doors should remain closed.

Question 7

Why is the stove smoking when lit?

Accepted Answer

A flue with back draught problems is almost certainly the cause of a smoking stove. Also check adequate ventilation is present. A qualified fitter should complete both a smoke pressure and flow test prior to fitting the stove to ascertain the integrity of the flue.

Question 8

Why should I "Run in" my stove?

Accepted Answer

To begin, light a series of small fires over a period of a few days to allow the paint finish to cure. The stove is finished with a highly heat resistant paint. The finish can be renovated with stove paint available from your local stove retailer. If the stove is not "run in" correctly, this may cause the paint to discolour and flake.

Question 9

What is Over Firing?

Accepted Answer

Your stove should never be used in a manner to cause over firing. Over firing can be caused by over loading the stove with fuel, and with primary controls open. If any part of stove glows "red" your stove is over firing and your draught control should be adjusted to restrict airflow to stove. Over firing can cause permanent damage to the appliance, which is not covered by warranty.

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