Question 1

Q: What is the delivery time?

Accepted Answer

A: The delivery time of the product will not change significantly after being confirmed by both parties, usually 20-25 working days. If there is an urgent situation, it can be raised during the quotation, and we will provide a quotation based on the product and delivery time In the case of urgent delivery, the prices of parts may also be raised slightly.

Question 2

Q: Can you provide customized non-standard machined parts?

Accepted Answer

A: Yes, we support one-stop custom processing of all kinds of non-standard mechanical parts. We can design and produce strictly according to your drawings, samples or technical requirements, and provide personalized processing solutions for different industries and application scenarios.

Question 3

Q: What products can you produce?

Accepted Answer

A: Our company, which started as a mold company, has undergone years of development and growth. Nowadays, it has formed a mature department of precision machining production, injection mold production, stamping mold production, mold parts production, injection parts production, sheet metal parts production, forging and casting production. There are seven major production departments, which produce seven categories of products and sell them to various countries every year.

Question 4

Q: What materials can be processed and supported?

Accepted Answer

A:General carbon steel (S25C, S35C, S45C), iron (SS400), mold steel (SKD11, SKD61, SKS, SCM, etc.), copper (C3604, phosphor bronze, pure copper, etc.), aluminum (50525056606160636082707507120172014, etc.), stainless steel (304316303, SUS440C, etc.), insulation materials (POM, PE, PP, PEC, PVC, nylon, etc.) can all support processing. If your workpiece material is special, please specify it clearly before the initial quotation process so that we can purchase in a timely manner.

Question 5

Q: What format of drawings does the quotation support?

Accepted Answer

A: You can provide commonly used design software such as CAD, Solidwork, UG, ProE that supports formats such as DWG, DXF, STEP, IGES, x_t, etc. Of course, PDF format is also essential.

Question 6

Q: What packaging methods do you have for items?

Accepted Answer

A: We have dedicated packaging personnel for product packaging. They will choose appropriate packaging methods based on the characteristics of the product and different transportation conditions to ensure that the product arrives intact and undamaged in front of you. For example, for fragile and easily damaged products, we will choose to add foam. For rust prone products, we will choose to apply rust inhibitors. For large products, we will choose suitable fixing methods, and of course, we also a

Question 7

Q: How to ensure that product technical parameters such as tolerances, roughness, etc. meet the requirements?

Accepted Answer

A: In terms of product technology, after we receive your drawings and technical requirements, professional technicians will confirm to ensure that we can meet your processing requirements. If we can meet your requirements, we will proceed with the next quotation. Of course, if there are uncontrollable factors that affect the accuracy of the product during the processing, we will promptly contact you to discuss a solution together.

Question 8

Q: Where can I get product and price information?

Accepted Answer

A: You can send an email to our mailbox, in which you can attach the drawings and physical information of the product you want to process. After we receive your email, our professional quotation department or technical personnel will immediately reply to you.

Question 9

Q: How long can we usually receive the samples?

Accepted Answer

A: It depends on factors such as the type and material of the product you need to process, as well as the country and region you are in. With years of experience, we have a dedicated logistics department to arrange the most suitable and fastest logistics method for delivery, usually within 10-20 days.

Question 10

Q: Will you experience delivery delays? What should be done if something happens?

Accepted Answer

A: We usually do not experience delivery delays because we have a rigorous production plan in place before each production to ensure timely delivery. Therefore, since our establishment, there have been almost no instances of delayed delivery. Of course, if there is really a delay, we will work overtime and strive to complete it in the shortest possible time. Minimize losses. Analyze the reasons for the longer production cycle and consider a comprehensive solution.

Question 11

Q: Do you provide inspection reports and material certificates?

Accepted Answer

A: Absolutely. We can provide official material certification, dimension inspection reports, roughness test reports and other quality documents. All raw materials are traceable to ensure the stability and reliability of batch products.

Question 12

Q: What after-sales service can we get if the parts have quality problems?

Accepted Answer

A: If the products have quality problems caused by our processing, we will provide free reprocessing, replacement or full refund. We always follow up after delivery, respond to your technical and quality questions in a timely manner, and solve all after-sales problems for you efficiently.

Question 13

Q: What are your payment terms?

Accepted Answer

A: We accept flexible payment terms for different cooperation stages, such as 30% deposit before production and 70% balance before shipment. For long-term cooperative customers, we can also discuss more favorable payment methods according to the actual situation.

Question 14

Q: Can you help with surface treatment and heat treatment?

Accepted Answer

A: Yes, we provide one-stop supporting services including surface treatment (anodizing, plating, black oxide, sandblasting) and heat treatment (quenching, tempering, annealing). All processes are completed by qualified partners to ensure the parts meet your functional and anti-corrosion requirements.

Question 15

Q: How do you ensure the confidentiality of our drawings and products?

Accepted Answer

A: We strictly protect all customer design information. All drawings and technical documents are stored in an encrypted system, and we can sign a non-disclosure agreement (NDA) with you. We will never disclose or use your design data for any third-party projects.

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