Question 1

Are you a factory?

Accepted Answer

We are an enterprise integrating industry and trade, with a factory in Weifang, Shandong, and the office of the Ministry of Trade in Qingdao, Shandong.

Question 2

Have you accepted the factory inspection, do you have the factory inspection report?

Accepted Answer

Yes, we have CE certification and have relevant factory inspection qualifications.

Question 3

What are the advantages of your company?

Accepted Answer

Comprehensive product qualification certification, flexible packaging customization, good service ability, after-sales guarantee, product quality assurance, optimal engineering solutions, stable delivery time, choose the best supplier for customers, good product quality.

Question 4

Can your products be customized with personalized details? Do you have a MOQ?

Accepted Answer

We don't have a MOQ, so you can order one set. The E220 is our custom model. We will follow the dimensions, scene maps, colors, etc. you provide to the greatest extent. You make custom products.

Question 5

Is this pergola easy to assemble?

Accepted Answer

We have assembly manual instructions specially made according to your project site. It is a DIY product that is designed to be easy to assemble.

Question 6

Are there standard sizes and custom sizes?

Accepted Answer

Yes, we have 3m x 3m, 3m x4m and other standard sizes. And the design of the open roof system is very flexible, so it can be customized. We will assist in designing the length and orientation of the blinds to best suit your area.

Question 7

What types of features can I add to my roof?

Accepted Answer

We also offer integrated LED lighting and an automatic rain sensor system that will automatically close the roof when it starts to rain. If you have any other ideas, we encourage you to share them with us.

Question 8

How does it hold up in my climate?

Accepted Answer

Our systems are designed to withstand hurricanes, heavy snow loads, and everything in between. It's built to last and can outperform most of its competitors in the market today!

Question 9

What is your product warranty?

Accepted Answer

We offer a 10-15 year warranty for common powder coated structures and a 3-year warranty for electronic devices.

Question 10

How do I place an order?

Accepted Answer

If possible, please send us photos of the size of the area and the construction site. We will design and plan accordingly. After you confirm the design and quotation, the order will be handled by us, from production to shipping, and even door-to-door delivery if needed. If you are interested, you can send an inquiry to contact us.

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