Question 1

Does your company hold any relevant international quality certifications?

Accepted Answer

Yes, our factory is ISO 9001 Quality Management System certified. Our products comply with international standards such as IEC (International Electrotechnical Commission) and CE. We can also apply for certifications specific to other countries upon customer request.

Question 2

What is your factory's production capacity? What is the annual output?

Accepted Answer

We operate a modern production base with advanced production lines. Our annual production capacity exceeds 10,000 units. We manufacture oil-immersed and dry-type transformers ranging from 30KVA to 20MVA.

Question 3

How do you ensure product quality?

Accepted Answer

Our quality assurance spans the entire process: Source Control: Strict supplier screening and incoming inspection of raw materials. Process Control: Quality control points established at critical production stages. Final Inspection: Each transformer undergoes rigorous factory testing before shipment, with test reports provided.

Question 4

What types of transformers do you primarily manufacture?

Accepted Answer

We mainly produce: Oil-immersed transformers: Suitable for outdoor, power plant, and large industrial projects, offering a wide power range and high cost-effectiveness. Dry-type transformers: Ideal for indoor, commercial buildings, hospitals, data centers, and other locations with high fire safety requirements.

Question 5

What are the primary materials for transformers? Are windings copper or aluminum?

Accepted Answer

We offer both materials: Copper windings: Higher conductivity, better efficiency, smaller size, high mechanical strength, longer lifespan, but higher cost. Aluminum windings: Lower cost, lighter weight, fully qualified alternative material. We recommend clients select suitable materials based on project budget, efficiency requirements, and long-term operational costs.

Question 6

Are prices based on EXW, FOB, or CIF?

Accepted Answer

We typically quote EXW (Ex Works) or FOB (Free on Board). We can also provide CIF (Cost, Insurance, and Freight) or other trade terms upon request.

Question 7

What is the minimum order quantity?

Accepted Answer

For standard products, our minimum order quantity is 1 unit. For customized products, the minimum order quantity is determined through negotiation based on specific specifications.

Question 8

What payment methods do you accept?

Accepted Answer

We accept: T/T (Telegraphic Transfer): Advance payment (typically 50%) + balance paid before shipment (50%). This is the most common method.

Question 9

What is the delivery lead time?

Accepted Answer

Lead times depend on transformer type and quantity. Typically: Standard small transformers: 15-30 days. Large or custom transformers: 45-90 days or longer. We will provide an exact delivery timeframe after receiving your specific inquiry.

Question 10

How do you package transformers to ensure safe transport?

Accepted Answer

We use specialized packaging based on shipping method: For LCL (Less than Container Load) shipments: Sturdy wooden crates with internal securing and moisture-proofing measures. For FCL (Full Container Load) shipments: Transformers are securely fastened directly inside the container. All packaging ensures products withstand the harsh conditions of long-distance ocean transport.

Question 11

What are the primary shipping methods?

Accepted Answer

We flexibly arrange sea freight, rail transport, and road transport based on your destination and time requirements. For urgent small shipments, we can also arrange air freight.

Question 12

What is the warranty period?

Accepted Answer

We offer a 12-month warranty from the date of manufacture. Extended warranties are available for major components.

Question 13

How do you provide technical support if the product malfunctions?

Accepted Answer

We offer comprehensive after-sales support: Remote Guidance: Technical assistance via phone, email, or video conferencing. On-site Service: Engineers can be dispatched to resolve issues at your location if required (additional fees apply). Spare Parts Support: We guarantee long-term, stable supply of spare parts.

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