Question 1

What is your shipping methods?

Accepted Answer

We support nearly all shipping methods in the world - By air, sea, railway... DDP, DDU, EXW, FOB, and many more shipping terms are available! DHL, FedEx, UPS, TNT, and many more shipping carriers solutions for you!

Question 2

What payment method do you accept?

Accepted Answer

*** Trade Assurance is best accepted! Credit card, western union, T/T bank transfer, Pay Later... many more methods are acceptable :)

Question 3

Can we get some samples? Any charges?

Accepted Answer

Yes, customized sample will be charged according to your requirements, we also offer free sample for you to check quality, but we do not cover the shipping cost.

Question 4

Can I print & customize the box with my own artwork?

Accepted Answer

Yes, we are specialized in all sort of customization with the box printing, we can print your own artwork/design on the boxes.

Question 5

How do I make sure how the product look like once produced?

Accepted Answer

Usually we do work on digital proofs with 2D & 3D view for approval so that makes everything clear what exactly the box will look like once it is produced and assembled. And for large orders we send a physical box to make sure everything should be printed as per requirements.

Question 6

What file type you require for printing?

Accepted Answer

It's very easy & simple, just email us your artwork files in editable format like AI, EPS, OR PSD with minimum 300 dpi. We have our expert design team in house who can work on your designs efficiently to layout the artwork and can work on your design absolutely Free (Once the order is secured). So we will work on the final layouts and send it you for approval.

Question 7

What is CMYK/ PMS Colors?

Accepted Answer

CMYK color is CYAN, MAGENTA, YELLOW & BLACK colors, Each color print from a separate plate in layers to create colors, CMYK is also known as four colors. PMS stands for Pantone Matching system, PMS also known as special colors, PMS colors are assigned specific codes for ink mixing. A palette of fourteen basic colors are used to mix inks according to the formulas. These special colors can be used when you need any specific shade to be printed on the boxes.

Question 8

Do you ship to different countries?

Accepted Answer

Yes we are entertaining many customers all across the world.

Question 9

How can you guarantee your quality? If we don't satisfied your quality, how will you do?

Accepted Answer

Normally we do samples for you to confirm everything, and production will be same as samples. If you worried about the quality problems, you can place the order through *** trade assurance, it can guarantee the quality and delivery, If any quality discrepancy, *** will help you and return the money to you.

Question 10

Do you refund the sample charge?

Accepted Answer

If first order quantity up to 2,000pcs, sample fee will be refunded.

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