Question 1

What customization services can you provide?

Accepted Answer

Available customization services include: custom length and custom color.

Question 2

Can you provide samples? What is the cost?

Accepted Answer

Yes, we can provide physical samples or sample videos for your confirmation. Generally, digital samples are free of charge; for the cost of physical samples, please consult our customer service staff.

Question 3

What payment methods do you accept?

Accepted Answer

The payment method is determined by the total amount of the order.

Question 4

How do you ship the products?

Accepted Answer

We can ship the products via sea freight or courier services (such as TNT, DHL, FedEx, UPS, etc.). We will recommend the most suitable method based on the volume of goods, and you can also choose the shipping method yourself. (Please consult customer service for details.)

Question 5

Is the sample fee refundable?

Accepted Answer

Yes, the sample fee is usually refundable after you confirm the bulk production. However, please contact your dedicated order manager for specific terms.

Question 6

What is the service life of the wood-plastic flooring? Can it adapt to humid/high-temperature outdoor environments?

Accepted Answer

The service life of the products varies according to different formulas and grades. We offer products with a normal service life of 2-3 years, 3-5 years, 5-10 years, and 10-20 years respectively. (Please consult customer service for details.) Our products are waterproof, mothproof, and resistant to high and low temperatures, making them highly suitable for outdoor scenarios (such as terraces and courtyards).

Question 7

Is the installation of wood-plastic flooring complicated? Do I need professional tools?

Accepted Answer

Installation is simple. The flooring adopts a lock-and-click splicing design, no glue is required, and it can be completed with ordinary tools (tape measure, electric drill, cutting machine). We will provide installation instructions and video tutorials. We can also assist in connecting you with local installation service providers (additional fees apply).

Question 8

Who is responsible for the import customs duties of the destination country? Can you help estimate the customs duties?

Accepted Answer

Customs duties are borne by the buyer by default (in accordance with the conventional agreement under trade terms such as FOB/CIF). We can help estimate the approximate customs duty rate based on the HS code of the destination country (wood-plastic flooring is usually classified under HS Code 3918). However, the final amount shall be subject to the verification of the local customs.

Question 9

What is your Minimum Order Quantity (MOQ)? Can you accept small-batch orders?

Accepted Answer

The regular MOQ is 1 x 20-foot container (approximately 1000-1200 square meters, depending on the specifications). For small-batch orders (such as 100-500 square meters), LCL (Less than Container Load) shipping is available, but the unit price will be slightly higher. A separate quotation can be provided for specific requirements. (Please consult customer service for details.)

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