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If there is a delay due to objective reasons (such as logistics restrictions during the pandemic), we will notify you as soon as possible after confirmation. Such situations rarely occur, and we will actively follow up and handle them to ensure prompt delivery. Please keep your order documents safe and maintain smooth communication. We will do our best to coordinate.

Please ensure that the provided product information (such as model number, material description, certification documents) is complete and accurate. In case of customs clearance issues, we will assist you in supplementing or updating the necessary documents and coordinate with the logistics party to quickly resolve the problem. It is recommended to understand the entry requirements of the destination country in advance to reduce the risk of delays.

Before placing the order, please make sure to check the technical drawings or confirm the samples. If any discrepancies are found after receiving the goods, please provide specific data for comparison. We will verify the situation and negotiate a solution (such as replacing parts or re-delivering) to ensure compliance with the usage requirements.

Please first refer to the troubleshooting guide provided with the product to check the wiring and the environment. If the problem persists, please record a video of the scene and describe the phenomenon. Our engineers will provide remote guidance or arrange local technical support within 24 hours.