Question 1

What capacity per hour do you offer?

Accepted Answer

Our machines' capacity is from 1000pcs/hr to 10000pcs/hr.

Question 2

Do your products come with a warranty?

Accepted Answer

Yes, we have one year warranty according the international practice.

Question 3

Can I customize this kind of product from your factory?

Accepted Answer

Yes, we offer custom-made service to our customers, you only need to provide us some samples, such as photos, dimensions etc.

Question 4

How to install?

Accepted Answer

The seller dispatches engineers to buyer's factory. Buyer should help installation. Seller is responsible for installation, testing and training for 30 days, the buyer should insure the safety of the engineers.

Question 5

What kind of paper machine your factory produce?

Accepted Answer

Our factory mainly produce following machine: Egg tray /coffee tray/wine tray/fruit tray making machine etc.

Question 6

Can you make egg tray machine design for us?

Accepted Answer

Yes, we have a technician team of 116 engineers and 12 experts with more than 20years experience.

Question 7

How about your machine quality, we are worry about the quality?

Accepted Answer

FRD is a mature brand in china, more than 30 years manufacuturing experience of different kinds of egg tray making machines. We strictly manufacture and manage according to IOS9001:2008 System, and can match all the CE standard or more strict standard.

Question 8

What should I have to know if I want to get the quotation?

Accepted Answer

a. The capacity you want produce per hour(main important). b. What kind of raw material you will use. c. The paper weight you require.

Question 9

Your machine price is high, is there any discount?

Accepted Answer

We always provide high quality egg tray making machines, we are paying more attention on oversea market, because of communication time after sales, and also it need very long time to send new parts. our egg tray making machines have enough quality standard to make sure the machine can work more than the real warranty period. our marketing style is quality=price and price=quality, the price will be acceptable for our clients and durable for our machines. anyhow, when we will negotiate the price w

Question 10

Could your engineer can teach and train our workers and stay in our factory for long time?

Accepted Answer

Yes, we have 116 technical installation engineer team, they can train and teach your worker to operate paper machine, but you should pay them salary.

Question 11

Payment terms

Accepted Answer

(1)30% T/T within 7days after sign contract; (2)70% T/T before shipment ; (3)100% L/C is also acceptable ; (4) The payment way can be negotiated.

Question 12

How to visit your factory and what is visiting schedule?

Accepted Answer

(1)Our company located in Qinyang city, Henan province, From Beijing to our city,it will take 1.5hours by flight or 3 hours by high speed train;From Guangzhou to our city,it will take 2 hours and 20minutes by flight or 6.5hours by high speed train;From Shanghai to our city,it will take 2hours by flight or 7hours by high speed train; (2)after you confirm visiting plan,please inform us,we will arrange picking up and also booking hotel for you; (3)welcome to visit our factory,you can check our fact

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