Question 1

If I order today, how long will it take for the shipment?

Accepted Answer

Our delivery time is about 3-5 days after receiving your payment and the shipping time is about 4-6 days. So normally it takes about two weeks in total.

Question 2

What's the order process and payment term?

Accepted Answer

Payment terms: We accept T/T, western union (only for payment less than 2000USD). And welcome to use the Alibaba Trade Assurance. Order Process: Step 1: Please place an order with us by email or message. Step 2: We send Proforma Invoice to you for your confirmation. Step 3: You make payment after confirmation. Payment term: T/T, Western Union (only for payment less than 2000USD) Step 3: We arrange the delivery and provide tracking information.

Question 3

Could you offer wholesale price?

Accepted Answer

Yes, of course. We supply products at producer price. And we offer spare parts for repairs. If you order in a large quantity, we can give you a discount.

Question 4

Can you give me the best shipping cost?

Accepted Answer

Sure, we give our customers the best shipping cost and fast shipping time. Usually, we use DHL, UPS, FedEx, and TNT to keep the good quality.

Question 5

I'm shopping at your company for the first time, how can I trust you?

Accepted Answer

We totally understand if you have some concerns about us at our first cooperation. You are welcome to visit our company or shop at any time you like.

Question 6

I'm a potential customer; can I get some free samples first?

Accepted Answer

We can provide a sample to you for test before giving us a big order. But so sorry to tell you that there are no free samples in our company.

Question 7

Do you offer OEM/ODM service?

Accepted Answer

OEM/ODM service is welcome. We don't have MOQs except for OEM/ODM/customized products. We will provide all the details to you during the mass production. The model will be customized according to what you need. And your requirement and complaints are highly respected. Necessary tests and certifications can be obtained as you request.

Question 8

How are the products packed?

Accepted Answer

All the inspection camera kit is standard packed with tool case except the 89 series with economical packing by the paper box as standard and tool case optional. Special requirements should be mentioned in the order.

Question 9

What is the warranty period?

Accepted Answer

Our products are warranted for one full year (checking and repairing services) from the date of purchase which products are not being damaged by any man-made factors.

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