Question 1

What does OEKO-TEX Standard 100 Class I certification mean for RaceSuper ink?

Accepted Answer

It means RaceSuper OEKO-TEX Certified DTF Ink has been rigorously tested and verified to be free from harmful substances, making it safe for direct skin contact, even for infants and toddlers (the strictest safety class).

Question 2

Is RaceSuper ink truly free from common harmful chemicals?

Accepted Answer

Yes, RaceSuper is formulated completely free from formaldehyde, phthalates, Azo dyes, heavy metals, and other restricted substances, ensuring a non-toxic and safe printing solution.

Question 3

Can I confidently use RaceSuper ink for baby and children's clothing?

Accepted Answer

Absolutely. With OEKO-TEX Standard 100 Class I certification, RaceSuper ink is specifically deemed safe for infants and toddlers, making it the ideal choice for children's wear.

Question 4

Does RaceSuper ink contribute to a healthier working environment?

Accepted Answer

Yes, its non-toxic and ultra-low VOC formulation helps create a healthier and safer working environment for your operators, reducing exposure to hazardous substances.

Question 5

How does RaceSuper ensure consistent OEKO-TEX compliance across different batches?

Accepted Answer

RaceSuper conducts independent third-party laboratory testing on every batch to verify the absence of harmful substances and compliance with OEKO-TEX Standard 100 Class I requirements.

Question 6

What are the main benefits of using RaceSuper OEKO-TEX Certified DTF Ink for my business?

Accepted Answer

Benefits include human-ecological safety, environmental responsibility, compliance with strict regulations, enhanced brand reputation, and the ability to confidently produce safe products for all ages.

Question 7

What is the Minimum Order Quantity (MOQ) for RaceSuper products?

Accepted Answer

RaceSuper aims to provide flexible procurement support for global distributors and small-to-midsize businesses. The Minimum Order Quantity for DTF Ink is 80kg (80 x 1L bottles). The Minimum Order Quantity for DTF Film is 10 rolls (100m/roll). Our flexible MOQ policy is designed to reduce your initial investment risk and inventory pressure.

Question 8

What is the lead time for bulk orders? (How long will it take to prepare my goods?)

Accepted Answer

RaceSuper ensures rapid fulfillment thanks to our efficient production management and abundant capacity. Sample orders are typically prepared within 1-2 business days. Bulk orders are usually ready for shipment within 3-5 business days, depending on the order size and current production schedule. We guarantee stable and fast lead times for your DTF Ink / DTF Film Bulk Orders.

Question 9

What are your shipping and delivery methods?

Accepted Answer

RaceSuper offers tiered logistics solutions to meet diverse client needs globally. For North American Clients (USA): We offer direct shipping from our USA Warehouse located at 15942 Downey Ave, Paramount, CA 90723, providing local delivery convenience. Global Clients: We provide options for Sea Freight (By Sea), Air Freight (By Air), and international express services such as DHL, FedEx, UPS, and TNT. We will select the most suitable international logistics method based on your time sensitivity

Question 10

How long will I need to wait to receive my goods after shipment?

Accepted Answer

RaceSuper ensures your goods arrive as quickly as possible. USA Domestic Shipping (from our Los Angeles stock): Typically takes only 2-5 business days for delivery. International Air Express (DHL/FedEx): 2-3 days. International Air Cargo: 2-6 days. Sea Freight: 20-35 days. Utilizing our Fast Shipping USA Stock option can significantly cut down your supply chain timeline.

Question 11

What payment methods do you accept for my order?

Accepted Answer

RaceSuper supports a variety of secure payment methods. You can pay for your order via T/T, L/C, D/P, D/A, Credit Card, PayPal, Cash, or Escrow. RaceSuper will send a formal proforma invoice confirming all costs. Please note that we are not responsible for any import tariffs or customs clearance fees, but we will provide necessary documentation to assist your smooth clearance.

Question 12

Do you offer OEM/Customization services, and can I print my private label?

Accepted Answer

As a dedicated DTF Film and Ink Manufacturer, RaceSuper strongly welcomes OEM and private label partnerships. RaceSuper provides full factory customization services. You can send us your Logo and brand packaging designs, and we will handle the printing and packaging tailored to your specifications. Our extensive experience in OEM DTF Film/Ink collaborations ensures your brand launches smoothly.

Question 13

How can I ensure your consumables are compatible with my printer for the best printing results?

Accepted Answer

RaceSuper sells a professionally tested DTF consumables system. While results depend on the printer brand and head type, the ultimate performance relies on the high compatibility of the Film/Ink/Powder. RaceSuper conducts rigorous quality control in our dedicated Testing Center, guaranteeing that our ink (such as the S01 Vivid Colors DTF Ink) and film work perfectly together, ensuring zero clogging and brilliant color output.

Question 14

What quality assurance or warranty do you offer on your products?

Accepted Answer

RaceSuper is committed to providing an exceptional product quality guarantee. We guarantee superior batch stability and consistency for every shipment of DTF Ink and DTF Film, a commitment backed by our 13 coating lines and R&D Lab. We offer a one-year product quality warranty, which includes online technical support to ensure your trouble-free use.

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