How about after-sales service?

All rollators are covered by a one-year warranty from the date of receipt. For any quality issues within the warranty period, we provide online technical support. If the issue is caused by a product defect (excluding damage due to improper use), replacement parts or components will be provided. If the problem cannot be resolved, a replacement with a new product can be negotiated.

What other support do you offer?

We understand the diverse needs of our customers and strive to build long-term partnerships. Our professional photography team provides customized photos, videos, and social media materials to support your marketing needs.

What is your delivery time?

It is generally about 30-45 days, depending on the quantity and customerized requirements. If urgent orders, we can help it with special priority.

Steel Rollator for Elderly Users, B2b Custom Foldable Mobility Aid for Safe Daily Walking

Name: Steel Rollator for Elderly Users, B2b Custom Foldable Mobility Aid for Safe Daily Walking
Brand: Zhejiang Relaxsmith Elderly Care Technology Co...Ltd.
SKU: 1995904691

Zhejiang, ChinaZhejiang Relaxsmith Elderly Care Technology Co...Ltd.

US$32.30

100-299 Pieces

US$31.60

300-499 Pieces

US$30.40

500+ Pieces

Product profile

Customization

Available

After-sales Service

N/a

Warranty

N/a

Model NO.

SR1004

Climbing Capability

20°

Load Capacity

100-200kg

Accessories

Basket

Certification

Folded

Voltage

Without

Power

Without

Charging Time

Without

Packaging

Carton

Wheel Hub

Aluminum Alloy

Quality Certification

Material

Steel

Properties

Assist with Travel

Feature

Light Weight, Convenient Durable, Easy Operation

Transport Package

Shipping

Specification

7.5kg

Trademark

Relaxsmith

Origin

Zhejiang, China

Key features

Adjustable Handle Height: Height ranges from 77cm to 87cm to fit users of different body types.

High Load Capacity: Supports up to 150kg / 330.69 lbs with a thickened carbon steel frame.

Foldable Design: Compact folded size of 67x63x87cm for easy storage and transport.

Comfortable Padded Seat: Ergonomic seat provides rest during walking, shopping, or outdoor activities.

Under-Seat Storage Basket: Large basket holds groceries, medical items, and daily essentials.

Wear-Resistant PVC Wheels: 7-inch wheels ensure smooth movement on both indoor and outdoor surfaces.

Ergonomic Hand Brake: Allows convenient speed control and stopping for enhanced safety.

Lightweight Construction: Net weight of 7.5kg / 16.53 lbs for easy daily handling.

Company profile

Zhejiang Relaxsmith Elderly Care Technology Co...Ltd.

Zhejiang, China

Business Type: Manufacturer/Factory, Trading CompanyAverage Response Time: ≤4.72h

AI-Powered supplier vetting

SummaryRelaxsmith is presented as a China-based developer and manufacturer specializing in rollators and related mobility aids, with over 100 rollator models and an extensive product range. The supplier reports a 9,000-square-meter production facility, ISO 9001 certification, 6–10 R&D engineers, 6–10 quality-control staff, and stated annual output of 500,000 rollator walkers. It offers sample-based, design-based, full, minor, and flexible customization, as well as ODM services. Service procedures for supplier assessment, corrective and preventive actions, and customer complaints are documented with follow-up records. However, no overseas showroom, overseas agent or branch, or available SDK is reported; no new product information was provided for the past year, and the supplier does not provide OEM services for popular brands. Customer-case evidence is limited to participation in the 137th Canton Fair.

Supplier typeThe supplier is identified as a China-based developer and manufacturer of mobility aids, particularly rollators, while its stated business scope also includes retail and various electronic, communication, network, security, smart-home, and IoT equipment activities. The product descriptions specifically emphasize rollators and related mobility products.

CertificationsThe supplier reports ISO 9001 certification for its management systems. This is explicit evidence of holding a recognized quality-management certification.

After-Sales capabilityThe supplier has written procedures and followed records for service assessment, corrective and preventive actions, and customer complaints. It has no overseas showroom, overseas agent, or branch, but has participated in the 137th Canton Fair; therefore, documented service processes are present, while overseas service coverage is limited.

Production capacityThe supplier describes a 9,000-square-meter production facility, 6–10 quality-control staff, over 100 rollator models, and stated output of 500,000 rollator-walker pieces. These details explicitly indicate established production infrastructure and substantial stated capacity for its core product category.

Customization capabilityThe supplier explicitly provides customization from samples, customization from designs, full customization, minor customization, flexible customization, and ODM services. This indicates broad customization coverage for customer requirements.

Product Q&A

Q:Do you offer OEM/ODM services?

Sure, we are professional on OEM and ODM services with a strong team. We offer full services of new design, new development, logo design/print, packaging design etc. Instruction manual translation service for multi-languages can be done in a very short time.

Q:Can I get a sample before placing an order?

Yes, some samples are available to send immediately after sample cost and payment confirmed. If not available, it will take some time to produce specially

Q:What are your payment terms?

T/T, PayPal, L/C, Credit Card, etc. Other payment terms are negotiable.

Q:How do you ensure quality?

Production is carried out in strict compliance with EU and US international standards. Our QC team conducts inspections at every stage of production to ensure customer requirements are fully met. A final inspection is performed before shipment to guarantee all products match the approved samples. Third-party quality inspections are welcome.

Q:What are your packaging terms?

Generally, we pack each rollator in standard exporting carton box with extra thicker material, plus protection materials to make sure safety during transportation. Carton box printing can be customerized with logo and other detailed information.