Question 1

What is the warranty period for Relight Energy products?

Accepted Answer

We provide a 10-year warranty for all energy storage batteries and inverters, and a 25-year product warranty + 30-year linear power output warranty for our solar PV modules. Our technical support team is available 24/7 to assist with any issues.

Question 2

Can your products be customized for specific project requirements?

Accepted Answer

Yes, we offer fully customized solutions, including power/capacity configuration, communication protocols, and branding. Our engineering team will work closely with you to tailor the system to your needs.

Question 3

Are your products compatible with other brands of inverters or solar panels?

Accepted Answer

Our products are designed for high compatibility and can seamlessly integrate with all major brands of inverters and PV modules on the market.

Question 4

What is the lead time for a standard order?

Accepted Answer

For standard products, the lead time is typically 15-30 days after receiving your deposit. For customized projects, it may take 30-45 days depending on the complexity.

Question 5

What payment terms do you accept?

Accepted Answer

We accept T/T, L/C, and other flexible payment terms. A 30% deposit is required to start production, with the balance paid before shipment.

Question 6

How do you handle the transportation of lithium battery products?

Accepted Answer

All our battery products are UN38.3 certified and packed in compliance with IATA and IMDG regulations. We work with experienced logistics partners to ensure safe and compliant global delivery.

Question 7

What should I do if a product malfunctions during the warranty period?

Accepted Answer

Please contact our after-sales team with your order number and a detailed description of the issue. We will arrange a remote diagnosis first. If a replacement is needed, we will ship the parts or arrange for on-site service promptly.

Question 8

Do you provide on-site installation and commissioning services?

Accepted Answer

Yes, we can provide professional on-site installation and commissioning services globally. We also offer detailed installation manuals and video tutorials for self-installation.

Question 9

How can I get technical support after the warranty expires?

Accepted Answer

We offer extended warranty and maintenance services. Our team can provide paid repair, replacement parts, and ongoing technical support to ensure your system operates efficiently for years to come.

Question 10

What certifications do your products hold?

Accepted Answer

Our products are certified with CE, TUV, UL, IEC, UN38.3, and other international standards, ensuring compliance with the requirements of major markets worldwide.

Question 11

Can you provide the necessary documentation for customs clearance?

Accepted Answer

Yes, we provide a complete set of export documents, including commercial invoices, packing lists, bill of lading, and certificates of origin, to facilitate smooth customs clearance.

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