Question 1

Do you offer customization services?

Accepted Answer

Yes, we provide customized products and services. Whether it's tableware, furniture, or overall restaurant design, we can tailor our offerings to meet your unique needs.

Question 2

Do you offer custom packaging?

Accepted Answer

Yes, we are able to provide custom packaging, like printed bag, color box etc.

Question 3

How can I get a quote?

Accepted Answer

You can request a detailed quote by contacting us through our website or sales team with your specific requirements. We will respond promptly with pricing information.

Question 4

How to place an order

Accepted Answer

You can find us through our website contact information, tell us your needs and the products you want to buy, we will be the first time for you to quote and delivery.

Question 5

Can I visit your showroom?

Accepted Answer

Yes, we welcome clients to visit our showroom to experience the quality and design of our products. Please schedule an appointment in advance to ensure personalized service. Additionally, we offer dedicated transportation from the airport or a specified location to our showroom for your convenience.

Question 6

What is the standard production time for each order?

Accepted Answer

Usually, the production time for each order is around 30 days, but the actual time will be subject to the product types, the order quantity, packaging way and busy season etc.

Question 7

Are samples free?

Accepted Answer

We are pleased to provide free samples, while courier shipping costs for customers' account. Any special requirements need to be negotiated with us.

Question 8

Do you offer restaurant layout design services?

Accepted Answer

Yes, we provide professional restaurant layout design services. We tailor designs to your space, operational needs, and brand image, aiming to maximize efficiency and create a welcoming dining environment.

Question 9

How are products shipped?

Accepted Answer

We offer global logistics and shipping services, providing a variety of shipping options tailored to the customer's location and specific order requirements, including ocean freight, air freight, rail transport, as well as courier services through FedEx and DHL. We support multiple shipping terms such as FOB, CIF, CFR, EXW, DAP, DDP, Door-to-Door Shipping, LCL (Less than Container Load), FCL (Full Container Load) and etc.

Question 10

What is your lead time and cost for samples?

Accepted Answer

For existing samples, they are free of charge and we usually get them ready in 7 days. For customized samples, the cost and sampling time will be up to the requirements. For all the samples, we will send them freight collect. If you do not have a courier account, we can send them using our account after receiving the payment via PayPal.

Question 11

What countries do you export to?

Accepted Answer

USA, Canada, UK, Australia,New Zealand ARGENTINA,BRAZIL,CHILE, Germany, France,UK,Italy, Lebanon, Qatar,Russian,Saudi Arabia,Sweden,South Africa, Canada, UK, Australia,New Zealand, Israel, ect 108 country

Question 12

What does your franchise service include?

Accepted Answer

Our franchise service covers brand licensing, site selection assistance, opening support, staff training, and ongoing operational support to help you successfully launch and run your restaurant.

Question 13

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including cash, bank transfers, credit cards, paypal, western union and so on. Payment terms will be agreed upon before finalizing the contract.

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