How to deal with faulty products?

Firstly, our products are produced in strict quality control system and Artificial grass is considered a consumable product; Secondly, during the guarantee period, if defects(except those not covered by our warranty policy ) caused during produc- tion are found, we will send customers new ones with no charges according to usage time.

Premium Realistic Appearance Artificial Grass Synthetic Turf Lawn for Decoration

Name: Premium Realistic Appearance Artificial Grass Synthetic Turf Lawn for Decoration
Brand: Jiangsu Regal Grass Co., Ltd.
SKU: 2119997114

Jiangsu, ChinaJiangsu Regal Grass Co., Ltd.

US$4.65-6.63

500 square meters

Sample price:US$1.00/piece.Request sample

Product profile

Customization

Available

Color

Customized

Type

Without Sand

Model NO.

45/50-18/20/24-5/8-SH4-2

Base

Soft/Hard

Material

PE, PP

Ground Cloth

PP+Net

Density

11340/12600/15120& Customized

Height

45mm&Customized

Row Spacing

5/8 inch

Grade

International Class

Filaments Twist Number

PE11000+PP2500& Customized

Occasion

for Landscaping, for Recreation

Yarn Shape

Monofilament

Yarn Form

Straight Cut, Curl

Yarn Length

Long

Cross Profile

Diamond,Wave,Flat

Modelnumber

45/50-18/20/24-5/8-Sh4-2

Dtex

PE11000+PP2500& Customized

Size

4m*25m & 2m*25m & Customized

Pile Height

45/50mm & Customized

Application

Garden ,Pet, Decoration, Home, Leisure Areas,Plaza

Backing

PP+Net+Black SBR & Customized

MOQ

500 Square Meters

Warranty

5-8 Year

Transport Package

PP Bag

Specification

4*25m&customized

Trademark

RGGrass

Origin

Jiangsu, China

HS Code

5703310000

Key features

Customizable Dimensions: Available in 4m*25m, 2m*25m, and fully customized sizes to fit any space.

Customizable Pile Height: Pile height options include 45mm, 50mm, and fully customized heights.

Customizable Color Options: Offers four-color combinations and fully customized color schemes.

High Density & Durability: Features high density up to 12600, ensuring high resilience and long-lasting performance.

Flame Retardant Safety: Made with flame-retardant materials that char without catching fire for maximum safety.

Superior Water Drainage: Expertly designed drainage holes ensure efficient water passage and eliminate standing water.

UV and Aging Resistance: Features sun protection and aging resistance for resilience against harsh outdoor conditions.

Comprehensive Warranty: Provides a 5-8 year warranty covering mechanical defects and production issues.

Company profile

Years of Export ExperienceHigh Repeat Buyers ChoicePatents AwardedNational Award received

Jiangsu Regal Grass Co., Ltd.

Jiangsu, China

CertifiedBusiness Type: Manufacturer/Factory & Trading Company CertifiedR&D Capacity: ODM Service Available & OEM Service Available CertifiedCustomization Options: Customization from Samples, Customization from Designs, etc. CertifiedExport Year: 12 Years CertifiedNearest Port: Shanghai PortAverage Response Time: ≤2.34h

AI-Powered supplier vetting

SummaryRegal Grass demonstrates broad customization, ODM and OEM capabilities, in-house yarn production, stated annual capacity of 5 million square meters, and more than a decade of export experience. Its quality and service processes include documented inspection instructions, complaint handling, traceability, supplier assessment, and corrective-action procedures. The supplier holds ISO9001:2015, ISO45001:2018, and ISO14001 certifications, and reports participation in Domotex Hannover. Innovation evidence includes new products within the past year, a stated science and technology progress award, and diverse yarn development, although no SDK is available. Overseas service infrastructure is limited because the supplier reports no overseas warehouse, showroom, agent, or branch. Customer-case evidence is limited to OEM service for popular brands.

Supplier typeThe supplier is a manufacturer with in-house yarn production, artificial-grass product development, ODM services, and OEM services for popular brands. Its stated annual production capacity is 5 million square meters, indicating an industrial production-oriented supplier profile.

CertificationsThe supplier reports ISO9001:2015, ISO45001:2018, and ISO14001 certifications, covering quality, occupational health and safety, and environmental management. These are explicit certification holdings relevant to supplier qualification.

After-Sales capabilityThe supplier has a clear customer-complaint procedure with followed records and accepts multiple service quotation and payment terms. However, it reports no overseas warehouse, showroom, agent, or branch, so overseas on-site service infrastructure is limited.

R&D capabilityThe supplier reports new products within the past year, ODM capability, one national science and technology progress award, in-house yarn production, and multiple yarn types and designs. It does not have an available SDK, but the supplied evidence still supports active product and process innovation.

Production capacityThe supplier states annual production capacity of 5 million square meters and maintains in-house yarn production for straight, curl, and mesh yarn types. Its listed equipment includes tufting, gluing, oven, and rolling machines, supporting artificial-grass manufacturing capability.

Customization capabilityBoth capability records explicitly list customization from samples, customization from designs, full customization, minor customization, and flexible customization. The supplier also provides ODM services, indicating broad design-to-production support.

Client casesThe supplier explicitly reports providing OEM services for popular brands and participating in the offline Domotex Hannover trade show. No named customer cases, project details, or documented delivery examples are provided, so the evidence of customer-case depth is limited.

Product Q&A

Q:What is the MOQ and delivery time?

MOQ is 500 square meters and sample testing is welcome. Mixed samples are acceptable. Samples and mass production time will depend on customers' specific demands.

Q:What is the lead time?

Firstly, let us know your requirements or applications. Secondly, we quote according to your requirements or our suggestions. Thirdly, the customer confirms the samples and places deposit for formal order. Fourthly, we arrange the production.

Q:Can you do OEM?

Yes, we are 11-year factory and our professional teams can meets different needs for customizations.

Q:What are the shipping methods?

We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q:Do you offer a guarantee for the products?

Yes, we offer 3-8 years warranty to our products.