Question 1

How do we repair the Inflatables?

Accepted Answer

Minor cuts or punctures do not affect the performance when the inflatable during display. They can be easily repaired after the display. For extensive damages, factory repair services are available at very nominal charges.

Question 2

How long do the Inflatables last?

Accepted Answer

The life of the Inflatable depends on the maintenance. Please follow the Safety Rules when use the inflatables. If any small damage by others' carefullessness, you can use the material and accessories in it to repair the inflatable. And as usual, if you can use it in the correct way, we can have warranty of 3 years for it.

Question 3

What's the inflatable bouncer castle's production standard?

Accepted Answer

We produce our inflatable according to the standard of EN14960.

Question 4

Your blowers meet CE/UL requirements?

Accepted Answer

Our blower has passed the certificate of CE or UL.

Question 5

What's material of your inflatables bouncer?

Accepted Answer

The material is PVC TARPAULIN. It is one of the strongest material in the world, it is UV-resistant, UV resistant, fire retardant and innoxiously. If client need more lighter material we can also make production according to client's requirement.

Question 6

What's material of your inflatables tent?

Accepted Answer

The material used for inflatable tent can be PVC tarpaulin or OXFORD material or Nylon, we can use different material for production base on client's requirement.

Question 7

If the water game product is safe for the palyer?

Accepted Answer

The air-tighter inflatable for water games serial is sealed by High hear weld miller machine to do the work, it seems one piece material only, we use very durable PVC tarpaulin to make the production and test the product to make sure no leakage. Every product with be checked before the shipment.

Question 8

What's the shipping way we can choose?

Accepted Answer

Shipment can be arranged by see or by air. The shipping cost should paid by buyer. Air shipping cost is much high but take short time for delivery, normally within 5-7days Sea shipping cost is lower, it's much economical for large inflatable item, But take very long time for receive the goods, client need to do the import custom declaration by themselves. Normally sea shipping time is 15-30day or more, mainly depend on the vessel shipping line's shecdule.

Question 9

How about the package?

Accepted Answer

We pack inflatable games by carpet at first, then put the package in tarpaulin bag so that the packages will not be frazzled during delivery process. In order to let you find your goods quickly, we will paste a mark paper with your order number.

Question 10

I Want a sample? Can you provide to us free?

Accepted Answer

We do not supply free samples to our clients, because the sample is too big to send and it will cost us a large sum of money. So we We just supply sample material, or we suggest you purchasing one product as your sample.

Question 11

Can you print my picture or logo on the products?

Accepted Answer

We can print your pictures or logos on the products, please offer the picture in any format made by Photoshop or CorelDraw.

Question 12

Can you design one specially?

Accepted Answer

Yes, please send us details and a sketch or a picture of your requirements and we will quote you our best price. We can manufacture the inflatable products according as your requirements, Please send us your design, picture or sketch and inform us the size and the quantity of the customed products you want to order, we will quote you our best price.

Question 13

What kind of guarantee you give?

Accepted Answer

Our inflatable games can be used more than 3 year. If it is damaged, you can use the glue and material to repair it.. we will send a kit bag attached every inflatable product.

Question 14

How about the Voltage of the Blower?

Accepted Answer

We can supply the air blower with the voltage of 110V, 220V, and 380V as your requirements.

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