Question 1

MOQ

Accepted Answer

Yes, for all orders, the minimum order quantity is one 20' container. For more details, please contact us.

Question 2

Leading Time

Accepted Answer

Normal lead time is about 25 working days. The final delivery schedule depends on the quantity and items you order. Please contact us for more details.

Question 3

Can you serve free samples and how can I get it ?

Accepted Answer

Yes,of course.As one of the largest industry products manufacturer in North of Chin mainland,We are able to serve you our free samples for your test:
a.You need to pay as quantities more than 3 pieces of samples,our sales will tell you in advance.
b.Freight collected ,you can ask for your sales to draw back freight while you place order

Question 4

What are your express delivery costs?

Accepted Answer

It depends on your area ,we used FedEx/DHL/TNE/EMS/UPS bulk service, it had 40-45% discount as normal UPS express service.

Question 5

How about my paper's packing ,Can I use my own logo?

Accepted Answer

Yes ,you can .We are one of the pioneers who are able to serve various packing solutions(Professional OEM packing service) in earlier time.

Question 6

I just want to test your samples. Can I get your samples locally?

Accepted Answer

Yes,you can.You could email us your area ,then we will notify where and who you can contact.

Question 7

Payment

Accepted Answer

Actually, payment would be preferred: Normally we choose in T/T, usually is 30% deposit and pay the balance before shipment.L/C, Western Union is fine

Question 8

Do you give discounts with large quantities?

Accepted Answer

Yes,we do.It not only depends on your order quantity,but also the items you booked.

Question 9

What is your policy when products are found to be faulty ?

Accepted Answer

---What is your policy when products are found to be faulty ?
In our factory,every piece and set of product are 100% inspected by QC before packing. Once there will be a complain,we could response and check it immediately.We will handle like this:
a: We will compare the faulty products with our counter samples,
b: Confirmed the quality the same or not, then explain reasons to customers
c: Supplement extra quantity goods in free by sea shipment in your half cost,and discount in the next order.

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