Question 1

I am not sure if your hydraulic gear motor is suitable for my equipment, what should I do?

Accepted Answer

You can tell us the specific parameters of the equipment, such as working pressure, flow rate, speed requirements and installation size, and our technical team will help you determine which product is most suitable, and also provide selection guidance.

Question 2

How long can it be delivered after placing an order on the platform?

Accepted Answer

Under normal circumstances, we will ship within 1-3 working days after confirming the order and receiving the payment. However, if the product is out of stock or under special circumstances, we will communicate with you in a timely manner and inform you of the estimated delivery time.

Question 3

Is the price on the platform negotiable?

Accepted Answer

The price displayed on the platform is the preferential price after comprehensive consideration of cost and market conditions. However, if you purchase a large amount, you can contact us to apply for a bulk purchase discount, the specific discount needs to be negotiated according to the purchase quantity.

Question 4

Will there be promotions on the platform?

Accepted Answer

We will carry out promotional activities on the platform from time to time, such as holiday offers, new product promotion discounts, etc. You can follow our store, set up subscription notifications, in order to get timely event information.

Question 5

If the product fails after purchase, how to get after-sales service?

Accepted Answer

You can contact us at any time through the platform's customer service channels, or call the after-sales phone [phone number]. Our after-sales team will communicate with you within 24 hours of receiving feedback to assist you in resolving the issue

Question 6

How to determine whether the hydraulic gear motor needs more

Accepted Answer

In case of abnormal noise, increased vibration, significant reduction of output torque, and serious leakage, the motor needs to be inspected and evaluated. If the wear degree of professional testing exceeds the allowable range, or the damage of key components cannot be repaired, it should be considered for replacement.

Question 7

What are the installation methods of the hydraulic gear motor?

Accepted Answer

Our products provide a variety of installation methods, including flange installation, foot installation, shaft extension installation, etc., can meet the installation needs of different equipment, installation size in line with industry standards, easy replacement and installation.

Question 8

How long is the warranty period?

Accepted Answer

We offer a 1-year warranty. During the warranty period, if the product quality problem leads to failure, we will repair or replace it free of charge. However, artificial damage, not according to the operation manual and other cases are not covered by the warranty.

Question 9

What should we pay attention to in the maintenance of hydraulic gear motor?

Accepted Answer

Regularly check the oil level and oil quality of the hydraulic oil to ensure that the oil is clean, and replace the hydraulic oil every [X] hours or according to the severity of the working environment; Regularly check whether the connection part is loose; Pay attention to observe the temperature and pressure when the motor is working, and check in time if there is any abnormality.

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