Question 1

Can your equipment work stably in extreme environments such as high altitude, hightemperature, and low temperature? Do you have corresponding adaptation solutions?

Accepted Answer

Of course, our machines have been specifically tested in extreme environments, so there are
absolutely no problems.

Question 2

Is it easy for beginners to operate? Are there any accompanying Chinese and English operationmanuals, video tutorials, and on-site training?

Accepted Answer

We can provide free technical guidance and send your company's workers to our factory forfree training.

Question 3

Can the drilling rig be customized to my specific working conditions? For example, the power
system, drill pipe specifications, travel method, and auxiliary tools?

Accepted Answer

Of coursel Our factory has dozens of senior engineers and nearly a hundred engineers involvedin machine assembly, We can customize parts to suit your specific working conditions to achievethe most satisfactory results for you.

Question 4

What is included in the equipment quote? Does it include standard accessories such as drill
pipes and drill bits, on-site commissioning, and personnel training services?

Accepted Answer

Our quotation includes drilling tools such as drilling rigs, drill bits, and drill pipes, providingcustomers with one-stop purchasing so they can begin construction immediately upon receiving the goods

Question 5

What is the warranty period for the equipment? Which core components are covered by thewarranty? Are easily damaged parts included in the warranty?

Accepted Answer

Excluding the hydraulic system and wear parts, a 12-month warranty is provided. Wear parts are
available at the lowest ex-factory price at any time.

Question 6

What after-sales support do you provide if equipment malfunctions during overseas
construction? How long does it take to respond? Do you support on-site repairs overseas?

Accepted Answer

We will respond to after-sales issues within 24 hours. First, we will communicate via video todetermine the problem location. If it's a minor issue, we will provide online instructions on howto repair it. If the problem cannot be repaired, we will send a technician to the site for on-siterepair and troubleshooting.

Question 7

Can you provide a long-term, stable supply of genuine parts? Once I place an order for parts,
how quickly can they be shipped to the destination port overseas?

Accepted Answer

We can supply long-term. We have a warehouse specifically for storing fragile parts and spareparts. Delivery can be made within 3 days if possible, and generally within 7 days.

Question 8

After the equipment arrives, do you provide on-site installation, commissioning, and system
training for operators?

Accepted Answer

Of course! I guarantee you'll learn.

Question 9

How should equipment be packaged and protected during sea/land transportation? Can it be
guaranteed that it will not be damaged during transit?

Accepted Answer

We will have strict protective measures to ensure that the machine does not move or getbumped during transportation.

Question 10

Are there any exclusive discounts and support policies for bulk purchases or long-term
distributor partnerships?

Accepted Answer

We offer substantial exclusive discounts to customers making bulk purchases, and provide thelowest ex-factory price with corresponding support policies for long-term cooperative
distributors.

Question 11

How long does the overall logistics cycle take from the factory to my destination port?

Accepted Answer

The transportation cycle mainly depends on the shipping schedule, taking 15-30 days fordestinations closer to China and 30-60 days for those farther away.

Question 12

How many years has your factory been involved in the drilling equipment industry? Do you
have the capability for independent research and development, production, and whole-machine
testing?

Accepted Answer

With over 21 years of experience, all hydraulic systems are independently designed, developed,manufactured, and assembled in our factory. We have obtained 15 patented technologies. Each model undergoes rigoroustesting in various soil conditions and extreme environments before being released to the market to ensure it operates flawlessly.

Question 13

Have you exported any of your equipment to my country/region? Do you have any constructioncase studies from other companies in the same industry that I can refer to?

Accepted Answer

We have exported to more than 100 countries and regions worldwide, and we have many
pictures and videos as examples that we can discuss in detail.

Question 14

Can you arrange an on-site factory visit? Do you support online real-time video tours of the
factory and equipment testing?

Accepted Answer

Of course, we welcome customers to visit our factory production line and see the equipment
tested. If that's inconvenient, we also support online video calls to visit the factory,

Question 15

What are the production and delivery cycles for standard and customized drilling rigs? How quickly can in-stock items be shipped?

Accepted Answer

In-stock items can be shipped within 7 days. Large customized machines, such as those with brand-new chassis or those with added automatic grippers, have a production and delivery cycle of approximately 30-60 days. Standard crawler drilling rigs have a production and delivery cycle of approximately 7-15 days.

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