Question 1

Does this hydraulic home lift require a deep pit or a machine room?

Accepted Answer

No, it doesn't. Our modern home lift is designed to be space-saving. It requires no traditional machine room (MRL design) and no deep pit. A minimal pit of just 50mm-100mm is enough, or it can be installed directly on the finished floor with a small ramp, making it perfect for existing villas.

Question 2

What happens if there is a sudden power outage while someone is inside?

Accepted Answer

Safety is our top priority. The lift is equipped with an Automatic Rescue Device (ARD) and emergency battery backup (UPS). If the power fails, the cabin will automatically and smoothly descend to the nearest ground floor and open the door safely, ensuring no one gets trapped

Question 3

Can the lift size and aesthetic design be customized to fit my house?

Accepted Answer

Yes, absolutely. We provide full OEM/ODM customization. You can customize the shaft size, door opening direction (adjacent, through, or single), cabin materials (luxury glass, titanium stainless steel), and interior lighting to match your villa's decoration style.

Question 4

How difficult is the installation? Do you provide installation support?

Accepted Answer

Our home lift features a modular structure, which means most parts are pre-assembled in our factory to simplify onsite work. We will provide detailed 3D installation drawings, step-by-step videos, and life-time online technical support to guide your local engineers.

Question 5

What is the maintenance required for a hydraulic home lift?

Accepted Answer

Hydraulic lifts are known for their high reliability and low maintenance costs. Generally, you only need to check the hydraulic oil level and safety components once or twice a year. Compared to traction lifts, it has fewer wearing parts, saving you long-term maintenance expenses.

Question 6

How is the elevator packaged, and what is the typical shipping lead time?

Accepted Answer

Safety during transportation is guaranteed. We pack the entire lift structure, hydraulic power unit, and cabin panels in robust, export-standard wooden cases (approx. 5CBM, gross weight 1100kg) to prevent any scratches or damage. Our standard production lead time is 25-30 days from order confirmation to departure from Qingdao Port.

Question 7

What brands or quality standards do you use for the hydraulic system and electronic components?

Accepted Answer

All SAFELY lifts are manufactured strictly in accordance with the Machinery Directive 2006/42/EC and BS EN 81-41, and are fully CE certified. We use high-precision hydraulic power units and advanced valve groups to ensure quiet, leak-free, and stable operation. Key electrical components comply with international standards to guarantee long-term reliability.

Question 8

What is your warranty policy, and how do we get replacement parts if needed?

Accepted Answer

We offer a 2-year comprehensive warranty. In the rare event that a component requires replacement, we will express-ship the new part to you immediately. Furthermore, we provide 7*24h online technical support via video calls to assist your local technicians or handymen with troubleshooting or fine-tuning anytime.

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