What is the warranty period and after-sales service?

We provide a 1-year warranty. After-sales problems are solved within 3 days after receiving the issue report via video or photo.

Where are the warehouses located?

We have warehouses in California and Tennessee (USA) and Manchester (UK) to ensure timely shipping and local support.

What payment terms are accepted?

We accept TT, PayPal, Moneygram, Credit Card, Western Union, D/P, LC, and small-amount payments.

DMX Master 384 B Controller DJ Equipment Console Stage Light Equipment

Name: DMX Master 384 B Controller DJ Equipment Console Stage Light Equipment
Brand: Guangzhou Sailwin Light & Audio Technology Co., Ltd.
SKU: 828821855

Guangdong, ChinaGuangzhou Sailwin Light & Audio Technology Co., Ltd.

US$70.00-80.00

1 PCS

Product profile

Customization

Available

Stage Light

LED Stage Light Controller

DMX384

Pilot2000

Model NO.

DMX 384B

Tiger Touch

Command Wing

Transport Package

Stadard Carton/Flight Case

Specification

LED Stage Light Controller

Trademark

Rasha

Origin

China

HS Code

9405409000

Production Capacity

10000PCS/Year

Key features

384 DMX Channels Control: Controls 12 intelligent lights with up to 32 channels each via DMX512 signal.

Extensive Scene Memory: Features 30 banks of 8 programmable scenes and 6 chases with 240 scenes.

Direct Slider Control: Equipped with 16 sliders for direct and intuitive channel control.

Global Warehouse Network: Warehouses in USA and UK ensure fast shipping and local after-sales support.

Flexible Customization: Supports OEM/ODM with full, minor, and design-based customization options.

Fast Sample Delivery: Sample orders delivered in 4-5 days; bulk orders in 10-15 days.

High-Quality Components: Uses Taiwan LED chips and custom-designed motherboard for high brightness.

Comprehensive Warranty: Provides 1-year warranty with problem resolution within 3 days.

Company profile

Importers and ExportersHigh Repeat Buyers ChoiceMulti-language PioneerExhibition Experience

Guangzhou Sailwin Light & Audio Technology Co., Ltd.

Guangdong, China

CertifiedBusiness Type: Manufacturer/Factory & Trading Company CertifiedR&D Capacity: ODM Service Available & OEM Service Available CertifiedCustomization Options: Customization from Samples, Customization from Designs, etc. CertifiedExport Year: 6 Years CertifiedNearest Port: Shenzhen Port, Guangzhou PortAverage Response Time: ≤7.20h

AI-Powered supplier vetting

SummaryGuangzhou Sailwin Light&Audio Technology Co., Ltd. is a combined manufacturing and service supplier in lighting and related automation engineering, with OEM/ODM and broad customization capabilities. It reports prior-year product development, export activity, overseas warehouses, inventory capacity, and access to Shenzhen and Guangzhou ports. However, finished-product inspection is performed by packing staff, and documented service assessment, corrective-action, and complaint-handling procedures are absent. No valid manufacturing contract exists between the factory and related subcontractors, while certification, customer case details, and formal financial credibility evidence are not provided. The supplier also reports no available SDK and no overseas showroom.

Supplier typeThe supplier is identified as a combined company whose scope includes manufacturing, lighting retail and wholesale, lighting design, lantern-related design, and electronic automation engineering installation services. This indicates a supplier with both manufacturing and service activities, rather than a narrowly defined trading-only entity.

After-Sales capabilityThe supplier states a customer-satisfaction mission and has inventory and overseas warehouse capabilities, which may support fulfillment. However, it has no written procedures or records for service-capability assessment, corrective and preventive actions, or effective complaint handling, and it lacks an overseas showroom.

R&D capabilityThe supplier reports new products during the past year, provides ODM services, and supports design-based, sample-based, minor, flexible, and full customization. However, it has no available SDK, and its digitalization, ERP integration, and AI implementation status are unknown.

Production capacityManufacturing is within the stated business scope, and the supplier reports inventory capacity, production-related facilities including a production line and lighting test system, export activity, and lead times within 15 workdays in both peak and off seasons. Production assurance is weakened because finished products are checked by packing staff and there is no valid contract between the factory and related subcontractors.

Customization capabilityThe supplier explicitly offers flexible, minor, full, design-based, and sample-based customization, as well as ODM/OEM services according to customer requests. This is direct evidence of broad customization support.

Product Q&A

Q:What is the maximum number of DMX channels supported?

The controller supports 384 DMX channels and can control 12 intelligent lights of up to 32 channels each.

Q:Does the controller support USB control?

Yes, the DMX Computer Controller features USB control capabilities for easier operation.

Q:What are the power supply requirements?

It requires a power supply of 90-240Vac, 50-60Hz (DC9V-12V) with a current of no less than 500mA.

Q:Is OEM or ODM service available?

Yes, we support OEM and ODM services with flexible customization options including full, minor, and design-based customization.

Q:What is the lead time for orders?

Sample orders take 4-5 days, while bulk orders take 10-15 days. Peak and off-season lead times are within 15 workdays.

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DMX Master 384 B Controller DJ Equipment Console Stage Light Equipment