Question 1

Are you a trading company or factory?

Accepted Answer

We are a manufacturer factory and we also have our own exporting license.

Question 2

Do you have certificate?

Accepted Answer

Yes, ISO, FDA, SGS certificate. We also have some patents in design(Such as 3A Certificate which is similar as BPE/ASME certificate).

Question 3

Do you offer customization?

Accepted Answer

Yes. We provide tailored solutions including: - Custom dimensions (e.g., flange face-to-face lengths as per DIN/ISO). - Material upgrades (e.g., Hastelloy body for highly corrosive media). - Laser-marked logos/batch numbers for traceability

Question 4

Why choose your valves over competitors?

Accepted Answer

Our valves are specifically designed for pharmaceutical applications with zero dead space(per EHEDG guidelines), FDA-compliant EPDM membranes, and full traceability from raw material to delivery. 90% of clients report reduced contamination risks post-installation

Question 5

How do you ensure zero dead legs in valve design?

Accepted Answer

Our patented 'Radius-Seal' diaphragm technology reduces crevices by 80% compared to traditional designs. View our 3D sectional drawings for details

Question 6

How do you control the quality?

Accepted Answer

In quality control, the most important is to avoid material mixing. In our factory, 3 spectro PMI and MTC machines are used in raw material warehouse, production plant, dispatch plant. Pressure inspecting machine, PMI and MT machines, RA roughness spector, hardness testing machine...All machines help in inspection. 2 staff inspect during production in different sections 5 staff inspect the finished productions to avoid shortage, poor quality, mixing chemical...

Question 7

Can you provide material traceability documentation?

Accepted Answer

Yes. Each valve comes with a Material Traceability Report (MTR)/Material Testing Certificate(MTC) including melt batch numbers and heat treatment records

Question 8

If there is any quality problem, how do you solve it?

Accepted Answer

We are very proud that we never make one customer leave us. We are online 24 hours (Response rate >95%)and then the clients can contact with us full time for sloving well with some quality problem. Normally replacement, or compensation, or resend goods to customers as per the condition. To be discussed as per condition.

Question 9

How long is your delivery time?

Accepted Answer

For normal products in 7-10 days; For bulk order, in 15-25 days. It depends.

Question 10

How do you ensure on-time delivery?

Accepted Answer

We maintain 30% safety stock for high-demand models (DN15-DN50) and offer express production slots for urgent orders. Average lead time is 15 days vs industry 25 days.

Question 11

Warranty time?

Accepted Answer

13 monthes warranty for all of our stainless steel products. Gaskets or the easy broken/wear parts are not included due to the different application for customers.

Question 12

Why trust in us?

Accepted Answer

15 years in this industry. It makes us professional. Good credit in this market. All of our machines are the assurance of our responsibility.

Question 13

Free sample?

Accepted Answer

Free samples can be provided for first cooperation under sincere cooperation.

Question 14

What is the MOQ?

Accepted Answer

1PCS MOQ is welcome for starting cooperatoon

Question 15

Material certificate?

Accepted Answer

Material certificaite, mill certificate, pressure testing certificate, roughness certificate, measure certificate, RT certificate,passed certificates ...Can be available, please declare when inquiry us.

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