Question 1

Are you a factory or just a trading company? What certifications do you possess?

Accepted Answer

We are truly a factory, fully certified with CE, ISO9001, SGS, and CCC, ensuring the impeccable quality of our products.

Question 2

Can I represent your brand as a sales agent in my market?

Accepted Answer

Certainly, we embrace new partnerships. Reach out to us via email to discover this thrilling opportunity.

Question 3

What is your minimum order quantity (MOQ)?

Accepted Answer

Our adaptable MOQ policy is designed with your convenience in mind, enabling you to begin your order with just a single set. This flexibility ensures you can meet your specific business needs efficiently.

Question 4

How does your company handle warranties?

Accepted Answer

We uphold the highest standards with 100% rigorous quality testing prior to dispatch. To back up our commitment to excellence, we provide a comprehensive 12- or 18-month warranty. During this period, our promise is to resolve any concerns swiftly, ensuring total peace of mind. warranty period: Should any quality issues arise that are not due to human error, we will immediately send replacement parts to meet your repair and replacement requirements promptly.

Question 5

Can you accept OEM orders?

Accepted Answer

Absolutely! We enthusiastically welcome OEM/ODM orders and actively encourage innovation and customization tailored to your needs.

Question 6

What are the payment terms?

Accepted Answer

We offer a wide range of payment options for your convenience, including T/T, L/C, Western Union, Cash, and more. Typically, a T/T deposit of 30% is required, with the remaining 70% balance payable before shipment or against the copy of the B/L. For L/C transactions, 100% of the payment is required at sight.

Question 7

What are the packaging standards?

Accepted Answer

We ensure robust packaging by employing cartons for smaller items, while for larger capacities, we choose durable wooden cases or pallets, guaranteeing that the goods are securely protected and easily identifiable.

Question 8

Why choose us?

Accepted Answer

1. Prestigious brand in China for over a decade - Sanyu, a name synonymous with quality 2. Intuitive operation - Our software is designed for ease and efficiency; just a gentle touch is required 3. Dependable performance - Our products use top-tier components ensuring reliability and consistent quality 4. Exceptional aftersales service - 24/7 online support ensures assistance is always at hand 5. Rapid delivery - We offer secure and cost-effective delivery options, managing each step with precis

Question 9

What is your production capacity?

Accepted Answer

Our impressive production line manufactures 3000 sets monthly, with the flexibility to offer bespoke packaging solutions tailored to your specific needs.

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