Question 1

What products do you mainly supply?

Accepted Answer

Our main products include two core categories: mobile dock levelers and self-propelled scissor lifts. The mobile dock levelers cover integrated type, full-length 1-section, 2-section and 3-section models; the self-propelled scissor lifts include various load capacities and lifting heights, suitable for logistics loading/unloading, warehouse operations, construction maintenance and other scenarios.

Question 2

What are the differences between your mobile dock leveler models?

Accepted Answer

Our mobile dock levelers are divided by structure and usage: Integrated type is easy to install and move, suitable for small and medium-sized warehouses; full-length 1-section is stable and load-bearing, for fixed loading points; 2-section and 3-section are foldable, easy to store and transport, suitable for mobile operation across multiple loading docks or temporary sites.

Question 3

What are the core advantages of your self-propelled scissor lifts?

Accepted Answer

Our self-propelled scissor lifts have four key advantages:  Self-propelled design, easy to move without external power;  Stable lifting, with anti-tilt and overload protection for safety;  High load-bearing capacity (1000-5000kg) and adjustable lifting height (3-12m);  Wear-resistant tires, suitable for indoor and outdoor rough ground.

Question 4

How to choose the right mobile dock leveler or scissor lift?

Accepted Answer

You can choose according to 4 key factors:  Usage scenario (logistics loading/unloading for dock levelers, high-altitude operation for scissor lifts); Load capacity (confirm the maximum weight of goods/operators);  Site space (foldable 2/3-section dock levelers for small spaces, compact scissor lifts for narrow areas); Working environment (outdoor models with waterproof and anti-rust treatment).

Question 5

Do you support customized products?

Accepted Answer

We'll provide the installation manYes, we support customization for all products. For mobile dock levelers, we can adjust length, load capacity, foldable structure and material thickness; for self-propelled scissor lifts, we can customize lifting height, load capacity, platform size and power type (electric/petrol). Provide detailed requirements, and we will offer a customized plan and quotation within 2-3 working days.als and videos, and support the whole processing

Question 6

What are the quality assurance and after-sales services?

Accepted Answer

All products pass strict quality inspection and comply with international standards (CE, ISO). We provide a 12-month warranty period; for non-human damage, free repair or replacement is available. Our after-sales team provides 24-hour online technical support, supplies original spare parts, and sends operation and maintenance videos.

Question 7

Do you provide samples and installation guidance?

Accepted Answer

We provide samples for standard models (contact customer service to confirm sample fee and logistics cost, which can be deducted from bulk orders). For all products, we provide detailed operation and installation manuals, video tutorials; on-site installation guidance is available (cost negotiated based on destination).

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