Question 1

What is the voltage and frequency of the device?

Accepted Answer

Our devices support customized voltage and frequency, and the common specifications are 220V/50Hz or 110V/60Hz.

Question 2

Does the device meet the certification requirements of the exporting country?

Accepted Answer

Yes, our devices usually meet international certifications such as CE, UL, ETL, SAA, etc.

Question 3

Is the product customizable?

Accepted Answer

Size, color, function, etc. can be customized according to customer requirements.

Question 4

How long does the production cycle take?

Accepted Answer

Standard equipment usually takes 15-30 days, and customized equipment may take longer.

Question 5

What is the minimum order quantity (MOQ)?

Accepted Answer

The MOQ for conventional products is 1 unit, and the MOQ for bulk customization usually starts from 10 units.

Question 6

Do you provide sample orders?

Accepted Answer

Sample orders are provided, but the sample costs and shipping costs must be borne by the customer.

Question 7

How is the device packaged?

Accepted Answer

We use sturdy wooden boxes or foam protective packaging to ensure safe transportation.

Question 8

Do you support designated freight forwarders?

Accepted Answer

Yes, we can use the freight forwarders designated by customers or provide our logistics solutions.

Question 9

What are the freight and delivery time?

Accepted Answer

Depending on the destination, sea freight usually takes 20-45 days, air freight or express delivery is about 5-10 days, and the specific cost needs to be confirmed.

Question 10

How long is the warranty period?

Accepted Answer

Most equipment provides a 1-2 year warranty period.

Question 11

What if there is a problem with the equipment?

Accepted Answer

Provide online technical support and video guidance, and provide replacement parts if necessary.

Question 12

Do you provide installation guidance?

Accepted Answer

Provide detailed installation manuals and videos, and arrange engineers to provide remote guidance.

Question 13

What payment methods are supported?

Accepted Answer

Support Telegraphic Transfer (T/T), Letter of Credit (L/C), PayPal and Western Union.

Question 14

What are the payment terms?

Accepted Answer

Generally, it is a 30% deposit, and the 70% balance is paid before shipment.

Question 15

What documents are required for signing a contract?

Accepted Answer

Usually including contracts, pro forma invoices (PI), product specifications, etc.

Product profile

Customization

Warranty

Capacity

Model NO.

Door Number

Type

Door Type

Power Source

Temperature Control

Temperature Type

Defrost Type

Function

Certification

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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