Question 1

What types of ceramic fiber products do you offer?

Accepted Answer

We provide ceramic fiber blanket, ceramic fiber board, ceramic fiber module, ceramic fiber paper, and ceramic fiber textiles. All products are made from premium aluminum silicate fibers for high temperature insulation.

Question 2

What temperature can your ceramic fiber products withstand?

Accepted Answer

Our standard products cover four grades: one thousand degrees, one thousand two hundred sixty degrees, one thousand four hundred degrees, and one thousand six hundred degrees Celsius. Please select according to your working temperature.

Question 3

What sizes and thicknesses are available?

Accepted Answer

Standard blanket thickness ranges from ten to fifty millimeters, width from six hundred ten to one thousand two hundred twenty millimeters. Board sizes include six hundred by four hundred millimeters and one thousand two hundred by one thousand millimeters with thickness from ten to one hundred millimeters. Custom sizes are available.

Question 4

Can you provide samples? Is it free?

Accepted Answer

Yes, we offer small samples for quality testing. Sample is free, but customer covers the courier cost. Sample delivery takes three to five working days.

Question 5

What is your minimum order quantity?

Accepted Answer

MOQ is normally one ton for standard products. For trial orders or custom specifications, please contact our sales team for flexible solutions.

Question 6

What is the lead time for production?

Accepted Answer

For standard products, lead time is seven to fifteen working days after deposit received. Custom orders may take fifteen to twenty-five working days depending on specifications and quantity.

Question 7

What payment terms do you accept?

Accepted Answer

We accept T/T, L/C at sight, Western Union, and PayPal for small amounts. Standard terms are thirty percent deposit and seventy percent balance before shipment.

Question 8

Which shipping methods are available?

Accepted Answer

We ship by sea, air, and express courier (DHL, FedEx, UPS). Sea shipping is most cost-effective for bulk orders. FOB, CIF, and DDP terms are all available.

Question 9

How are the products packaged?

Accepted Answer

Standard export packaging: woven bag plus carton, or wooden pallet for board products. Custom packaging with your logo is available upon request.

Question 10

Do you provide installation guidance?

Accepted Answer

Yes, we provide installation manuals, technical drawings, and remote video guidance. For large projects, our engineer can be dispatched onsite if needed.

Question 11

What is the shelf life of ceramic fiber products?

Accepted Answer

When stored in dry conditions with original packaging, shelf life is at least twelve months without performance degradation.

Question 12

Are your products certified?

Accepted Answer

Yes, our factory is ISO certified and products meet international standards including ASTM and CE. Quality test reports can be provided with shipment.

Question 13

How do you handle quality complaints?

Accepted Answer

Please send photos or videos within seven days of receipt. Our QC team will investigate within twenty four hours and provide replacement, refund, or credit based on the case.

Question 14

Can I visit your factory?

Accepted Answer

Absolutely welcome. We are located in Zibo City, Shandong Province, China. Please inform us in advance so we can arrange pickup and accommodation.

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