SummaryThe supplier is a trade company based in Dongying, China, providing professional technical services including 3D software design and customization from samples. It offers ODM and OEM services but had no new product launches in the past year and only employs one R&D engineer. It participates in trade shows but lacks overseas showrooms or branches. The company has robust procedures for handling complaints and corrective actions but no collaboration with Fortune 500 companies. Financial data is available up to 2023.
After-Sales capabilityThe supplier has clear procedures for handling customer complaints and corrective actions, and offers services like debugging, maintenance, repair, training, and equipment installation.
R&D capabilityThe supplier has not launched new products in the past year and has only one R&D engineer, suggesting limited innovation capability.
Production capacityThe supplier offers ODM and OEM services, indicating a capacity for production, but no new product development was noted.
Customization capabilityCustomization services are offered based on samples, indicating a capability for tailored design services.
Product Q&A
Q:How can I place an order?
A:
You can contact us by email about your order details, or place order on line.
Q:How can I pay you?
A:
After you confirm our PI, we will request you to pay. T/T (HSBC bank), Paypal, and Western Union are the most usual ways we are using.
Q:What is the order procedure?
A:
First we discuss order details, production details by email or TM. Then we issue you a PI for your confirmation. You will be requested to do prepaid full payment or deposit before we go into production. After we get the deposit, we start to process the order. We usually need 15-25 days if we don't have the items in stock. Before production has been finished, we will contact you for shipment details, and the balance payment. After payment has been settled, we start to prepare the shipment for you
Q:How do you take care when your clients received defective products?
A:
Replacement. If there are some defective items, we usually credit to our customer or replace in next shipment.
Q:How do you check all the goods in the production line?
A:
We have spot inspection and finished product inspection. We check the goods when they go into next step production procedure.
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*To:Shandong Seaco Machinery Equipment Co., Ltd.
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